With Oracle OpenWorld is coming in October, and Dreamforce is in November, both parties need equal billing, just a political campaign.

In this video, Marc Benioff shares salesforce.com’s market momentum and corporate strategy to start the day at the Service Cloud 2 launch.

The Service Cloud has been helping more than 8,000 companies deliver stellar customer service. Helping them run more efficient contact centers, connect with customers online, and even join the conversation in social communities. And today, their agents got a lot smarter. Now, they have a new way of joining the conversation online. And their customers have a new way to solve their service issues in the cloud, in real time.

The next chapter in the customer service revolution kicks off with three exciting new products from salesforce.com: Salesforce Knowledge, Salesforce Answers, and Salesforce for Twitter.