Axios Systems, a leading provider of IT Service Management (ITSM) solutions, announces strong growth in the United Arab Emirates (UAE) with three new customer wins in Abu Dhabi. Daman Health Insurance, the first and largest national insurance company, Al Jaber Group, a privately-owned multi-faceted group of companies, and National Bank of Abu Dhabi, an award-winning bank offering a variety of financial services, have all chosen assyst by Axios Systems as their ITSM solution.

These deals further extend Axios’ presence in the region where its current customer base includes among others, the Jumeirah Group, owner of Dubai’s Burj al Arab, the world’s only 7-star hotel, Gulf News, KPMG Gulf, the Kingdom of Saudi Arabia’s Al Rajhi Bank, and Qatar Petroleum.

With these new customers, Axios Systems further expands into the Healthcare, Financial Services, and Contracting & Industrial sectors in Abu Dhabi. As the Masdar Project, the development of a city relying entirely on solar energy and other renewable energy sources with a sustainable, zero-carbon, zero-waste ecology, continues to grow, so will the need for IT solutions, such as assyst. A recent Forrester Report, entitled “Predictions 2009: Economic Trends Will Set The Tone For Technology Marketers (December 23, 2008),” says “IT hardware, software, and services will be critical components of [projects such as Masdar], and the vendors that capture the early funding and early learning that they represent will be best-positioned to outgrow the industry overall.” New assyst customer, Al Jaber Group, is currently involved in the Masdar Project.

Markos Symeonides, a major Axios Systems’ shareholder and Managing Director in the Middle East, states, “The Abu Dhabi Market has reached a high-level of IT maturity, which is now driving demand for Axios’ ITIL-based, award winning solution, assyst. As a result of this tremendous growth, Axios Systems has established yet another office in the UAE—this time in the heart of Abu Dhabi in order to further support the growth of the industry and of the company.”

About Axios Systems

Axios Systems is a leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 

Implementing assyst into an organization optimizes IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value.

Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.  

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.