This video animation on Introduction to ITIL is very well done.  It brings back memories of my IT years, and all the “in the trenches” stories that go along with it. 

I love the late nights and eating pizza analogies. 

This video explains why ITIL Change Management is needed through the eyes of Joe the IT Guy working with SysAid

From http://youtu.be/M7w3bjSbMrg

You can see more videos from SysAid from their YouTube channel.