By David Nichols, www.itsmsolutions.com The full article can be found here. Ever-increasing business and technological complexity are driving successful IT organizations to search for … [Read more...]
Open-Source SplendidCRM v2.1 includes Silverlight, AJAX and PDF Invoices
Silverlight, AJAX and PDF Invoices Cement SplendidCRM as the Ideal CRM Platform for Companies that have Standardized on the Microsoft Technology Stack RALEIGH, N.C.--SplendidCRM Software, Inc., a … [Read more...]
ITIL® v2 or v3? Wrong question!
By David Nichols, www.itsmsolutions.com The full article can be found here. Question: Should you go with ITIL v2 or ITIL v3? Answer: It doesn’t matter. Some organizations have spent … [Read more...]
Transitioning to ITIL® V3
By Janet Kuhn, www.itsmsolutions.com The full article can be found here. While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading … [Read more...]
ITIL® IT Service Lifecycle – The Five New Silos of IT
By Rick Lemieux, www.itsmsolutions.com The full article can be found here. In my last article I spoke about IT’s evolution from its technological heritage into a Managed Services Provider … [Read more...]
ITIL® v3 – What You Need to Know about the New Version of ITIL Methodology
ITIL v3 - What You Need to Know about the New Version of ITIL MethodologyBy Jill Knapp The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the … [Read more...]
Best Books on CRM – Must Reads
Learn More about CRM. Here are the best books on the topic: 1. "CRM at the Speed of Light, 3e" is a must-read for executives looking to leverage the latest technologies on the market to reach and … [Read more...]
