New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA — Helpstream®, the world’s first truly social customer service and relationship management system, today announced general availability of the Winter 2009 release containing over 40 powerful enhancements to help service organizations drive higher customer … Read more
FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features … Read more
Low Cost CRM Software, High Value, Instant Success or your Money Back Enterprise Strength CRM for 10/user/month DataForceCRM a maker of sales lead management software and CRM (customer relationship management software) is starting a new trend in the software marketplace. DataForceCRM guarantees results or customers get money back, no questions asked. CRM users have struggled … Read more
Web Help Desk, a leading cross-platform help desk software solution, announced a Free Edition for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades. FREMONT, CA — Web Help Desk, a … Read more
CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities CANTON, MICHIGAN – CRMTrak (www.crmtrak.com), a fast growing Software-as-a-Service (SaaS) online CRM solution, today announced it has added online support tickets capabilities to its product. The new customer service enhancement allows CRMTrak users to setup a branded online support ticket system that is fully integrated … Read more
Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies. FREMONT, CA — MacsDesign Studio LLC, … Read more
Leading cross-platform help desk software solution, Web Help Desk, announced integration with Apple Remote Desktop. Imported ARD data and instant remote control connectivity from within Web Help Desk promises to boost technician productivity. FREMONT, CA — MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration … Read more
PHOENIX–(BUSINESS WIRE)–SmarterTools, Inc.—a leading developer of Web-based, enterprise-class applications for businesses and hosting environments—is proud to announce the integration of its SmarterTrack Customer Service Software into the Application Packaging Standard (APS) Catalog being enabled by Parallels. The APS Catalog is a repository for a broad range of applications that will help Parallels Hosting Provider customers … Read more
I’ve been focusing a bit too much on CRM and now it’s time to shift gears a bit. I’m going to focus on the small to medium business as a one or two person IT shop can simply use Outlook and public folders to track help desk tickets and incidents. Here are a few good … Read more
The Global Leader in On-Demand Customer Service Software Partners with the Industry Leading Business Voice Solutions Provider Vienna, VA – Parature, the global leader in on-demand customer service software, announced today an integration partnership with Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions. As part of the partnership, Angel.com’s … Read more