The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after it’s own kind. I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a … Read more
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the benefits of cloud computing, something SFDC has been tooting their horns for the last 10 years. How can this help Customer Service? Traditionally, … Read more
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled ‘The Recession, the Cloud and Salesforce.com’ *. The feelings were mixed. Read on… With all the bad news about layoffs, declining sales and falling housing markets, one company shines out: Salesforce.com There is no doubt they are … Read more
5 weeks has passed and the integration news of Salesforce and Google Apps has simmered down, so what can we expect in the next 6-12 months? Well, it’s no secret Zoho is trying to steal customers from SFDC. Zoho is an Office Productivity Suite from AdventNet whoese mission is to build affordable software for businesses. … Read more
2008 will be the year of Enterprise On-demand software and solutions. Make a decision based on costs, end-user usability & simplicity, and the ability to configure or customize. If the end user can’t figure it out, good luck getting approval. You may get a lot of garbage data from the resistance of the users doing … Read more