CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this … [Read more...]
drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM
If you don't think social media and IM or on-line chat isn't important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every … [Read more...]
Helpstream Announces Winter 2009 Release
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA -- Helpstream®, the world's first … [Read more...]
5 New Year Resolutions to Get Your Call Centre Fit for 2009
The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions. With the current state of the economy, Call centers and customer service are really … [Read more...]
Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite
Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite's Unmatched Single Application for Ecommerce SAN MATEO, Calif - NetSuite Inc., a leading vendor of on-demand, … [Read more...]
Epicor Expands Global Footprint for IT Service Management
Epicor ITSM to Offer Support for 14 Languages and Greater Business Integration Through Advanced Extensibility IRVINE, Calif. -- Epicor Software Corporation, a leading provider of enterprise … [Read more...]
Need Support or Help Desk for Gmail? Slim and None
Last August, I wrote about the massive Gmail outage that lasted several hours. It's no secret I am a big fan of Software-as-a-service, as well as cloud computing. Especially when the upfront and … [Read more...]
Redtail Selects Birst as Partner for Advanced Analytics
On-Demand BI Solution Uses Redtail Data to Deliver Fast, Flexible Analysis and Reporting to Redtail’s CRM Customers SAN FRANCISCO--Redtail Technology, Inc., provider of web-based CRM, Email … [Read more...]
Salesforce.com Acquires InStranet
Salesforce.com Acquires InStranet, Bringing Industry-Leading Knowledge Base Technology to Salesforce CRM Customer Service & Support SAN FRANCISCO, -- Salesforce.com, the market and technology … [Read more...]
FrontRange Solutions Launches Next-Generation IT Service Management Solution
ITSM Version 6.1 Helps Organizations Accelerate ITIL® Adoption And Meet Governance and Compliance Challenges; Supports Microsoft .NET 3.0 and WPF PLEASANTON, Calif.--FrontRange Solutions today … [Read more...]
