Salesforce is announcing the next generation of Salesforce Analytics Cloud, delivering actionable intelligence across the Customer Success Platform. New Wave Actions will enable Salesforce users to … [Read more...]
Salesforce for Intuit QuickBooks Improves Customer Relationship Management for Small Businesses
Combines Financial and Customer Data to Provide Better Insights and Increase Sales Salesforce is definitely winning new friends. Now, small business accounting, customer & business management … [Read more...]
Chatter 2, Facebook, Social Networking and Content Collaboration
One of the reasons why I like Chatter 2 is that no training is required. No training means no costs and no downtime from employees. Unlike complex CRM and ERP implementations (and I know, … [Read more...]
Why CRM and Social Media is More Important in a Recession
The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]
Helpstream Announces Winter 2009 Release
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA -- Helpstream®, the world's first … [Read more...]
Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09
28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service … [Read more...]
Is LinkedIn the Next CRM?
Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we've seen Facebook become the number 1 … [Read more...]
Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on … [Read more...]
State of the CRM Industry – What’s Hot and What’s Not
Local CRM Experts Share What’s Hot, What’s Not at Technology Association of Georgia (TAG) CRM Meeting ATLANTA -- Bruce Culbert, CEO, iSymmetry and Chairman/Co-Founder, myCRMcareer, will join fellow … [Read more...]
Salesforce. com – Great News in this Recession or Simply Arrogance?
Yesterday's Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled 'The Recession, the Cloud and Salesforce.com' *. The feelings were mixed. … [Read more...]
