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Next Gen Salesforce Analytics Cloud has Actionable Intelligence

September 15, 2015 by Astrid van Dorst

Salesforce is announcing the next generation of Salesforce Analytics Cloud, delivering actionable intelligence across the Customer Success Platform. New Wave Actions will enable Salesforce users to … [Read more...]

Filed Under: Cloud Computing, CRM, Featured Story Tagged With: salesforce

Salesforce for Intuit QuickBooks Improves Customer Relationship Management for Small Businesses

September 9, 2011 by CRM Helpdesk Software

Combines Financial and Customer Data to Provide Better Insights and Increase Sales Salesforce is definitely winning new friends. Now, small business accounting, customer & business management … [Read more...]

Filed Under: Cloud Computing, CRM, Press Releases Tagged With: Customer Relationship Management, intuit, salesforce, Salesforce for QuickBooks

Chatter 2, Facebook, Social Networking and Content Collaboration

September 24, 2010 by Jimson Lee

One of the reasons why I like Chatter 2 is that no training is required.  No training means no costs and no downtime from employees. Unlike complex CRM and ERP implementations (and I know, … [Read more...]

Filed Under: Cloud Computing, Enterprise On-Demand, Jimson Lee Tagged With: chatter, salesforce

Why CRM and Social Media is More Important in a Recession

February 11, 2009 by Jimson Lee

The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Featured Story, Marketing Cloud Tagged With: application, applications, cloud, CRM, customer, Customer Service, customers, data, google, helpdesk, latest, market, netsuite, news, partner, Press Releases, releases, saas, Sales, salesforce, salesforce.com, service, SFDC, software, solution, support, web

Helpstream Announces Winter 2009 Release

February 10, 2009 by CRM Helpdesk Software

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA -- Helpstream®, the world's first … [Read more...]

Filed Under: Press Releases Tagged With: 2009, announces, application, applications, articles, budget, business, CRM, customer, Customer Relationship Management, Customer Service, customers, enterprise, ERP, free, google, information, integrated, integration, management, market, Marketing, Marketing Automation, offers, oracle, partner, process, product, relationship, saas, Sales, salesforce, salesforce.com, self-service, service, software, solution, solutions, source, support, system, systems, ticket, web

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

February 10, 2009 by CRM Helpdesk Software

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service … [Read more...]

Filed Under: Press Releases Tagged With: 2008, application, applications, business, cloud, CRM, customer, Customer Service, customers, data, enterprise, ERP, google, information, market, Marketing, news, on-demand, paas, partner, product, relationship, Research, saas, Sales, salesforce, salesforce.com, Security, service, software, solution, source, support, system, systems

Is LinkedIn the Next CRM?

January 22, 2009 by Jimson Lee

Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we've seen Facebook become the number 1 … [Read more...]

Filed Under: CRM, Research & Case Studies Tagged With: 2009, cloud, CRM, data, helpdesk, management, saas, Sales, salesforce, salesforce.com, service, software, source, system, web

Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service

January 15, 2009 by Jimson Lee

Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on … [Read more...]

Filed Under: CRM helpdesk news, Enterprise On-Demand, Help Desk Software Tagged With: cloud, contact center, CRM, customer, Customer Service, customers, google, in-house, information, microsoft, partner, product, releases, Sales, salesforce, salesforce.com, service, SFDC, software, solution, source

State of the CRM Industry – What’s Hot and What’s Not

January 15, 2009 by CRM Helpdesk Software

Local CRM Experts Share What’s Hot, What’s Not at Technology Association of Georgia (TAG) CRM Meeting ATLANTA -- Bruce Culbert, CEO, iSymmetry and Chairman/Co-Founder, myCRMcareer, will join fellow … [Read more...]

Filed Under: Press Releases Tagged With: 2007, 2009, application, applications, business, CRM, customer, customers, enterprise, ERP, information, management, market, Marketing, online, oracle, outsourcing, product, Sales, salesforce, salesforce.com, service, software, Technology

Salesforce. com – Great News in this Recession or Simply Arrogance?

January 7, 2009 by Jimson Lee

Yesterday's Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled 'The Recession, the Cloud and Salesforce.com' *. The feelings were mixed. … [Read more...]

Filed Under: CRM helpdesk news Tagged With: amp, application, applications, apps, cheap, cloud, CRM, customer, customers, data, google, helpdesk, latest, market, Marketing, microsoft, news, product, Sales, salesforce, salesforce.com, service, SFDC, software, system, Technology, web

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