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CRM in the Eye of Adversary Economic Climate

February 19, 2009 by Vera Lang

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Marketing Cloud Tagged With: 2008, amp, application, applications, business, CRM, CRM Systems, customer, Customer Service, customers, data, exam, helpdesk, information, integration, management, market, offers, online, planning, process, product, Research, saas, Sales, self-service, service, software, solution, solutions, source, support, system, systems, web

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

February 10, 2009 by CRM Helpdesk Software

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service … [Read more...]

Filed Under: Press Releases Tagged With: 2008, application, applications, business, cloud, CRM, customer, Customer Service, customers, data, enterprise, ERP, google, information, market, Marketing, news, on-demand, paas, partner, product, relationship, Research, saas, Sales, salesforce, salesforce.com, Security, service, software, solution, source, support, system, systems

Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback

February 4, 2009 by CRM Helpdesk Software

New York, NY and Oslo, Norway –- Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research … [Read more...]

Filed Under: Press Releases Tagged With: announces, application, applications, business, customer, customers, data, information, integration, launches, management, market, Marketing, mobile, on-demand, online, partner, process, product, relationship, Research, saas, sap, service, software, solution, solutions, source, system, systems, web

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

January 22, 2009 by Jimson Lee

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Technology Security Tagged With: 2009, application, applications, budget, business, Business Intelligence, cheap, cloud, commercial, CRM, data, enterprise, ERP, helpdesk, management, news, on-demand, open, outsource, outsourcing, Press Releases, releases, Research, saas, Security, service, software, software-as-a-service, source, Technology, trends

Conjungo – Helping IT buyers Understand ERP, CRM, and VoIP

January 16, 2009 by CRM Helpdesk Software

Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users … [Read more...]

Filed Under: Press Releases Tagged With: business, CRM, CRM Systems, data, enterprise, ERP, free, implementation, information, integration, launches, market, Marketing, online, process, product, Research, service, software, solution, source, system, systems, Technology, web

SugarCRM Announces Keynotes and Sponsors for SugarCon 2009

January 13, 2009 by CRM Helpdesk Software

IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference CUPERTINO, Calif.-- SugarCRM, the world's leading provider of commercial open … [Read more...]

Filed Under: Press Releases Tagged With: 2008, 2009, announces, application, applications, articles, business, cheap, cloud, commercial, CRM, customer, Customer Relationship Management, customers, data, enterprise, ERP, exam, free, information, integration, management, market, microsoft, news, offers, on-demand, open, oracle, partner, process, relationship, Research, Sales, Security, software, solution, solutions, source, sugarcrm, system, systems, Technology, trends, web

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony

January 8, 2009 by CRM Helpdesk Software

Confirmit Partners With Magnetic North to Deliver Software-as-a-Service Telephony New York, NY and Oslo, Norway –Confirmit has partnered with Magnetic North to deliver a hosted telephony platform … [Read more...]

Filed Under: Press Releases Tagged With: 2009, business, customer, customers, data, enterprise, ERP, in-house, information, integrated, management, market, Marketing, on-demand, ondemand, outsource, partner, process, product, Research, service, software, software-as-a-service, solution, solutions, source, system, Technology

Top Marks for KXEN in Data Mining Software 2009 Tests

January 6, 2009 by CRM Helpdesk Software

Top Marks for KXEN in Data Mining Software 2009 Tests KXEN's Analytic Framework automated data mining solution performs at 'unsurpassed speed' even when handling large volumes of data according to … [Read more...]

Filed Under: Press Releases Tagged With: 2009, business, data, enterprise, ERP, free, information, market, partner, process, Research, sap, software, solution, solutions

Forecast SAAS Growth Makes Governance More Important

December 22, 2008 by CRM Helpdesk Software

Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for … [Read more...]

Filed Under: Enterprise On-Demand, Press Releases Tagged With: 2008, 2009, application, budget, enterprise, ERP, implementation, information, planning, process, product, Research, saas, SAAS governance, SAAS growth forecast, service, software, solution, solutions, support, Technology

Top 30 Countries for Offshore Services in 2008

December 21, 2008 by CRM Helpdesk Software

India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions Determining the country or countries that are best placed to host offshore IT operations is a … [Read more...]

Filed Under: Press Releases Tagged With: 2008, data, data management, ERP, information, market, off shore services, Research, Security, service, source, support, system, Technology

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