CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit. Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as … Read more
InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs BEDFORD, MA – InteQ is a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting … Read more
Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles Customers Deploying NetSuite to Replace or Complement SAP Realize Major Cost Savings and Productivity Gains SAN MATEO, Calif., — NetSuite Inc., a leading vendor of on-demand, integrated business software … Read more
New Report Reveals ERP Software Implementations Take Longer, Cost More and Result in Less Satisfaction Than Expected Panorama Consulting Group Issues 2008 ERP Report DENVER — Implementing an enterprise resource planning (ERP) project in the estimated time, for the estimated cost, and with satisfying results is a rare occurrence, according to a new study issued … Read more
Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc. Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than … Read more
The fourth quarter of 2008 will mark the first of several challenging quarters for the enterprise software markets, according to Gartner. A combination of economic, technical and regional forces has caused Gartner to revise downward its enterprise software spending forecast for 2008 through 2012. Worldwide enterprise software is on pace to total $229.2 billion in … Read more
Growing Companies Realize 100% to 300% Profit Increase Year over Year Using NetSuite’s Unmatched Single Application for Ecommerce SAN MATEO, Calif – NetSuite Inc., a leading vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, today announced that its Ecommerce software editions have helped several Ecommerce customers grow … Read more
Business Data Stored in Zoho Available to Any Application through SQL; Zoho Reports Adds API and Support for Zoho CloudSQL PLEASANTON, Calif.–Zoho today announced Zoho CloudSQL, a middleware service that uses the familiar SQL (Structured Query Language) to connect business data stored in Zoho with traditional, on-premises applications as well as other SaaS offerings. Zoho … Read more
Epicor ITSM to Offer Support for 14 Languages and Greater Business Integration Through Advanced Extensibility IRVINE, Calif. — Epicor Software Corporation, a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced its expanded world footprint for IT Service Management (ITSM) through Epicor ITSM, a complete service … Read more
Gartner Says Worldwide SaaS Revenue in the Enterprise Application Markets Will Grow 27 Per Cent in 2008 Total SaaS Revenue Will More than Double by 2012 Egham, UK — Worldwide software-as-a-service (SaaS) revenue in the enterprise application markets* is on pace to surpass $6.4 billion in 2008, a 27 per cent increase from 2007 revenue … Read more