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Don’t Lay-off Employees for SaaS – Go Open Source

March 5, 2009 by Jimson Lee

I'm going to get in trouble for writing this... Here's an idea. Don't lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn't a … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Help Desk Software Tagged With: commercial, CRM, ERP, open, saas, service, software, solution, source, support

Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

February 20, 2009 by CRM Helpdesk Software

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS--Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in … [Read more...]

Filed Under: Press Releases Tagged With: 2009, application, applications, business, commercial, contact center, CRM, CRM Implementation, customer, Customer Relationship Management, Customer Service, customers, implementation, information, integrated, integration, management, market, Marketing, Marketing Automation, offers, on-demand, open, partner, process, product, relationship, Sales, Sales Force Automation, Security, service, software, solution, solutions, source, sugarcrm, support, system

LiveTime Ships New ITIL Service Desk Hardware Appliance

February 17, 2009 by CRM Helpdesk Software

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases Tagged With: customer, customers, data, enterprise, ERP, Help Desk Software, information, integrated, ITIL, management, open, process, product, service, software, solution, solutions, support, system, systems, web

NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution

February 11, 2009 by CRM Helpdesk Software

Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles Customers … [Read more...]

Filed Under: Press Releases Tagged With: 2008, 2009, amp, application, applications, business, cloud, commercial, CRM, customer, Customer Relationship Management, customers, data, enterprise, Enterprise Resource Planning, ERP, exam, free, implementation, information, integrated, management, market, Marketing, netsuite, offers, on-demand, open, planning, process, product, relationship, saas, sap, service, software, solution, solutions, source, support, system, Technology

SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices

February 3, 2009 by CRM Helpdesk Software

Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia CUPERTINO, Calif. - SugarCRM Inc., the world's … [Read more...]

Filed Under: Press Releases Tagged With: announces, application, applications, business, Business Intelligence, certification, cloud, commercial, CRM, CRM Implementation, CRM Success, customer, Customer Relationship Management, customers, enterprise, ERP, free, implementation, information, management, online, open, partner, process, product, relationship, service, software, solution, solutions, source, sugarcrm, system, Technology

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

January 22, 2009 by Jimson Lee

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Technology Security Tagged With: 2009, application, applications, budget, business, Business Intelligence, cheap, cloud, commercial, CRM, data, enterprise, ERP, helpdesk, management, news, on-demand, open, outsource, outsourcing, Press Releases, releases, Research, saas, Security, service, software, software-as-a-service, source, Technology, trends

FrontRange Launches HEAT Service & Support 9.0

January 20, 2009 by CRM Helpdesk Software

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. - FrontRange Solutions, a leading developer of IT … [Read more...]

Filed Under: Press Releases Tagged With: business, customer, Customer Service, customers, data, enterprise, ERP, google, Help Desk Software, information, integration, latest, launches, management, market, Marketing, microsoft, open, process, product, relationship, Sales, service, software, solution, solutions, source, support, system, systems, Technology, ticket, web

SugarCRM Announces Keynotes and Sponsors for SugarCon 2009

January 13, 2009 by CRM Helpdesk Software

IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference CUPERTINO, Calif.-- SugarCRM, the world's leading provider of commercial open … [Read more...]

Filed Under: Press Releases Tagged With: 2008, 2009, announces, application, applications, articles, business, cheap, cloud, commercial, CRM, customer, Customer Relationship Management, customers, data, enterprise, ERP, exam, free, information, integration, management, market, microsoft, news, offers, on-demand, open, oracle, partner, process, relationship, Research, Sales, Security, software, solution, solutions, source, sugarcrm, system, systems, Technology, trends, web

Weather Forecast Sun Mixed with Clouds – Sun Microsystems Acquires Q-layer

January 7, 2009 by CRM Helpdesk Software

Interesting developments from Sun Microsystems. It appears they see the value (and future!) of Cloud Computing by acquiring Belgium based Q-layer. It wasn't long ago when Sun was the de facto … [Read more...]

Filed Under: Press Releases Tagged With: application, applications, business, cloud, data, enterprise, ERP, information, management, market, offers, open, partner, process, service, software, source, support, system, systems, Technology, web

IT Security Spending On The Rise

December 20, 2008 by CRM Helpdesk Software

Spending on IT security will continue to grow next year, according to new data unveiled by Forrester Research, Inc. on the first day of its Security Forum. The Forrester Business Data Services … [Read more...]

Filed Under: Technology Security Tagged With: 2008, 2009, budget, business, customer, data, enterprise, ERP, IT security, open, process, product, Research, Security, service, solution, solutions, Technology

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