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Business Card Scanning Service – and More

February 22, 2009 by Jimson Lee

I own one of the first card scanners made by CardScan. I guess I'm a visual person where I like the contact info from a business card, but it is the logo that triggers my memory to the company and … [Read more...]

Filed Under: CRM, CRM Planning & Implemenation Tagged With: 2009, business, cheap, cloud, data, free, latest, mobile, offers, online, Sales, service, system

Why CRM and Social Media is More Important in a Recession

February 11, 2009 by Jimson Lee

The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Featured Story, Marketing Cloud Tagged With: application, applications, cloud, CRM, customer, Customer Service, customers, data, google, helpdesk, latest, market, netsuite, news, partner, Press Releases, releases, saas, Sales, salesforce, salesforce.com, service, SFDC, software, solution, support, web

IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals

February 1, 2009 by CRM Helpdesk Software

ARMONK, NY - IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship … [Read more...]

Filed Under: Press Releases Tagged With: application, business, cloud, CRM, customer, Customer Relationship Management, customers, enterprise, ERP, Hosted CRM, implementation, in-house, information, integrated, integration, latest, management, mobile, offers, partner, product, relationship, saas, Sales, Security, service, software, solution, solutions, source, support, system, systems, Technology, web

Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand

January 27, 2009 by CRM Helpdesk Software

Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand REDMOND, Wash.--Avidian Technologies today announced … [Read more...]

Filed Under: Press Releases Tagged With: amp, application, applications, business, CRM, customer, Customer Relationship Management, customers, data, enterprise, ERP, exam, Hosted CRM, implementation, information, latest, management, market, microsoft, mobile, ondemand, product, relationship, releases, saas, Sales, service, software, solution, solutions, system

FrontRange Launches HEAT Service & Support 9.0

January 20, 2009 by CRM Helpdesk Software

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. - FrontRange Solutions, a leading developer of IT … [Read more...]

Filed Under: Press Releases Tagged With: business, customer, Customer Service, customers, data, enterprise, ERP, google, Help Desk Software, information, integration, latest, launches, management, market, Marketing, microsoft, open, process, product, relationship, Sales, service, software, solution, solutions, source, support, system, systems, Technology, ticket, web

LiveTime updates ITIL® Service Management Software with Technician Scheduling and Multi-Item Requests

January 14, 2009 by CRM Helpdesk Software

LiveTime 5.5 also introduces KPI reporting, context sensitive quick calls, team based separation and localizations for Chinese, Spanish and Romanian. Newport Beach, CA - LiveTime Software, a … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases Tagged With: application, business, customer, customers, enterprise, ERP, Help Desk Software, information, integrated, integration, ITIL, latest, management, process, service, software, solution, solutions, support, system, systems, web

Ebridge Software Eportal Now Compatible with Blackberry Storm, Blackberry Bold and Apple Iphone

January 12, 2009 by CRM Helpdesk Software

eBridge’s web-based business transaction management software (ePortal) is now compatible with the Blackberry Storm, Bold and Apple’s iPhone. BURLINGTON, Ontario – eBRIDGE Software, the leader in … [Read more...]

Filed Under: Press Releases Tagged With: application, applications, business, CRM, customer, customers, data, enterprise, ERP, information, integration, latest, management, market, Marketing, mobile, partner, process, saas, service, software, software-as-a-service, solution, solutions, support, system, Technology, web

InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution

January 8, 2009 by CRM Helpdesk Software

InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality BEDFORD, MA, – … [Read more...]

Filed Under: Press Releases Tagged With: announces, application, applications, business, customer, customers, enterprise, ERP, foundation, implementation, information, integrated, IT Infrastructure Library, ITIL, ITSM, latest, management, market, Marketing, mobile, offers, on-demand, online, process, product, saas, Sales, service, software, software-as-a-service, solution, solutions, source, support, system, systems, web

Salesforce. com – Great News in this Recession or Simply Arrogance?

January 7, 2009 by Jimson Lee

Yesterday's Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled 'The Recession, the Cloud and Salesforce.com' *. The feelings were mixed. … [Read more...]

Filed Under: CRM helpdesk news Tagged With: amp, application, applications, apps, cheap, cloud, CRM, customer, customers, data, google, helpdesk, latest, market, Marketing, microsoft, news, product, Sales, salesforce, salesforce.com, service, SFDC, software, system, Technology, web

CRM Help Desk Software Predictions for 2009

January 1, 2009 by Jimson Lee

These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise Resource Planning, Research & Case Studies, Technology Security Tagged With: 2009, application, applications, apps, budget, business, cheap, cloud, CRM, customer, customers, data, free, google, Help Desk Software, helpdesk, implementation, integration, latest, market, microsoft, mobile, news, online, product, saas, Security, service, software, solution, solutions, source, support, web, zoho

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