InteQ to attend the IT Service Management Conference & Exhibition in Las Vegas this month to showcase InfraDesk, On Demand Service Desk Solution, and ITIL Training Programs BEDFORD, MA – InteQ is a … [Read more...]
InteQ Announces the Release of InfraDesk, an On Demand Service Desk Solution
InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality BEDFORD, MA, – … [Read more...]
Epicor Expands Global Footprint for IT Service Management
Epicor ITSM to Offer Support for 14 Languages and Greater Business Integration Through Advanced Extensibility IRVINE, Calif. -- Epicor Software Corporation, a leading provider of enterprise … [Read more...]
FrontRange Solutions Launches Next-Generation IT Service Management Solution
ITSM Version 6.1 Helps Organizations Accelerate ITIL® Adoption And Meet Governance and Compliance Challenges; Supports Microsoft .NET 3.0 and WPF PLEASANTON, Calif.--FrontRange Solutions today … [Read more...]
SDLC Process or ITIL®? Wrong question
By David Nichols, www.itsmsolutions.com The full article can be found here. Ever-increasing business and technological complexity are driving successful IT organizations to search for … [Read more...]
ITIL® Service Outage Analysis (SOA) in 7 Steps
By Hank Marquis, www.itsmsolutions.com The full article can be found here. The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve … [Read more...]
ITIL® v2 or v3? Wrong question!
By David Nichols, www.itsmsolutions.com The full article can be found here. Question: Should you go with ITIL v2 or ITIL v3? Answer: It doesn’t matter. Some organizations have spent … [Read more...]
Governing ITIL® with CobiT
By David Nichols, www.itsmsolutions.com The full article can be found here. ITIL is clear that it does not stand alone, and in fact, you cannot "do ITIL" without some form of governance. But … [Read more...]
Transitioning to ITIL® V3
By Janet Kuhn, www.itsmsolutions.com The full article can be found here. While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading … [Read more...]
FireScope Brings New Predictability and Efficiency to IT Operations With CMDB
New Fully Federated CMDB Simplifies Planning and Managing IT Change HUNTINGTON BEACH, Calif., FireScope, a leading developer of Business Service Management software that offers a real-time view of … [Read more...]
