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CRM in the Eye of Adversary Economic Climate

February 19, 2009 by Vera Lang

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Marketing Cloud Tagged With: 2008, amp, application, applications, business, CRM, CRM Systems, customer, Customer Service, customers, data, exam, helpdesk, information, integration, management, market, offers, online, planning, process, product, Research, saas, Sales, self-service, service, software, solution, solutions, source, support, system, systems, web

Why CRM and Social Media is More Important in a Recession

February 11, 2009 by Jimson Lee

The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Featured Story, Marketing Cloud Tagged With: application, applications, cloud, CRM, customer, Customer Service, customers, data, google, helpdesk, latest, market, netsuite, news, partner, Press Releases, releases, saas, Sales, salesforce, salesforce.com, service, SFDC, software, solution, support, web

Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears

February 2, 2009 by Jimson Lee

Last week, Google introduced offline email with Gmail that's IMAP and Outlook independent. This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability … [Read more...]

Filed Under: Enterprise On-Demand, Technology Security Tagged With: 2009, apps, CRM, data, enterprise, ERP, gmail, google, helpdesk, information, microsoft, online, Security, software, system, web, zoho

Knowledge-as-a-Service (KaaS)

February 2, 2009 by Jimson Lee

How many types of INSERT_KEY_WORD_HERE-as-a-service exist? We all know of SaaS (Software), PaaS (Platform), IaaS (Infrastructure) & MaaS (Mobility) Now we have Knowledge as a Service … [Read more...]

Filed Under: Research & Case Studies Tagged With: CRM, enterprise, ERP, helpdesk, maas, paas, process, saas, service, software, support, web

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

January 22, 2009 by Jimson Lee

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Technology Security Tagged With: 2009, application, applications, budget, business, Business Intelligence, cheap, cloud, commercial, CRM, data, enterprise, ERP, helpdesk, management, news, on-demand, open, outsource, outsourcing, Press Releases, releases, Research, saas, Security, service, software, software-as-a-service, source, Technology, trends

Is LinkedIn the Next CRM?

January 22, 2009 by Jimson Lee

Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we've seen Facebook become the number 1 … [Read more...]

Filed Under: CRM, Research & Case Studies Tagged With: 2009, cloud, CRM, data, helpdesk, management, saas, Sales, salesforce, salesforce.com, service, software, source, system, web

Google Apps Premier Edition Allows Better Password Control

January 19, 2009 by Jimson Lee

This is good news to users of Google Apps Premier Edition, like Genentech. The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to … [Read more...]

Filed Under: Enterprise On-Demand, Technology Security Tagged With: amp, application, applications, apps, CRM, customer, customers, exam, free, gmail, google, helpdesk, microsoft, news, Security, software

Salesforce. com – Great News in this Recession or Simply Arrogance?

January 7, 2009 by Jimson Lee

Yesterday's Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled 'The Recession, the Cloud and Salesforce.com' *. The feelings were mixed. … [Read more...]

Filed Under: CRM helpdesk news Tagged With: amp, application, applications, apps, cheap, cloud, CRM, customer, customers, data, google, helpdesk, latest, market, Marketing, microsoft, news, product, Sales, salesforce, salesforce.com, service, SFDC, software, system, Technology, web

Salesforce .com Outage – Cloud Computing becomes Black Clouds

January 6, 2009 by Jimson Lee

Almost a million subscribers were "literally in the dark" today between 12:40pm - 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were … [Read more...]

Filed Under: CRM, CRM helpdesk news, CRM Planning & Implemenation, Enterprise On-Demand Tagged With: cloud, CRM, customer, customers, gmail, helpdesk, Sales, salesforce, salesforce.com, service, software, system, Technology

CRM Help Desk Software Predictions for 2009

January 1, 2009 by Jimson Lee

These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise Resource Planning, Research & Case Studies, Technology Security Tagged With: 2009, application, applications, apps, budget, business, cheap, cloud, CRM, customer, customers, data, free, google, Help Desk Software, helpdesk, implementation, integration, latest, market, microsoft, mobile, news, online, product, saas, Security, service, software, solution, solutions, source, support, web, zoho

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