CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this … [Read more...]
Why CRM and Social Media is More Important in a Recession
The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]
Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears
Last week, Google introduced offline email with Gmail that's IMAP and Outlook independent. This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability … [Read more...]
Knowledge-as-a-Service (KaaS)
How many types of INSERT_KEY_WORD_HERE-as-a-service exist? We all know of SaaS (Software), PaaS (Platform), IaaS (Infrastructure) & MaaS (Mobility) Now we have Knowledge as a Service … [Read more...]
Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow
There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says … [Read more...]
Is LinkedIn the Next CRM?
Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we've seen Facebook become the number 1 … [Read more...]
Google Apps Premier Edition Allows Better Password Control
This is good news to users of Google Apps Premier Edition, like Genentech. The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to … [Read more...]
Salesforce. com – Great News in this Recession or Simply Arrogance?
Yesterday's Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled 'The Recession, the Cloud and Salesforce.com' *. The feelings were mixed. … [Read more...]
Salesforce .com Outage – Cloud Computing becomes Black Clouds
Almost a million subscribers were "literally in the dark" today between 12:40pm - 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were … [Read more...]
CRM Help Desk Software Predictions for 2009
These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If … [Read more...]
