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Google Gmail Match to Microsoft

September 16, 2011 by Vera Lang

"Google Gmail Emerges as a Significant Threat to Microsoft in the Enterprise" is the title and the conclusion of a recent Gartner report  on the topic as it has become a reliable … [Read more...]

Filed Under: Cloud Computing, Enterprise On-Demand, Reports Tagged With: cloud email, enterprise cloud computing, google, microsoft

Why CRM and Social Media is More Important in a Recession

February 11, 2009 by Jimson Lee

The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Featured Story, Marketing Cloud Tagged With: application, applications, cloud, CRM, customer, Customer Service, customers, data, google, helpdesk, latest, market, netsuite, news, partner, Press Releases, releases, saas, Sales, salesforce, salesforce.com, service, SFDC, software, solution, support, web

Helpstream Announces Winter 2009 Release

February 10, 2009 by CRM Helpdesk Software

New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA -- Helpstream®, the world's first … [Read more...]

Filed Under: Press Releases Tagged With: 2009, announces, application, applications, articles, budget, business, CRM, customer, Customer Relationship Management, Customer Service, customers, enterprise, ERP, free, google, information, integrated, integration, management, market, Marketing, Marketing Automation, offers, oracle, partner, process, product, relationship, saas, Sales, salesforce, salesforce.com, self-service, service, software, solution, solutions, source, support, system, systems, ticket, web

Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09

February 10, 2009 by CRM Helpdesk Software

28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service … [Read more...]

Filed Under: Press Releases Tagged With: 2008, application, applications, business, cloud, CRM, customer, Customer Service, customers, data, enterprise, ERP, google, information, market, Marketing, news, on-demand, paas, partner, product, relationship, Research, saas, Sales, salesforce, salesforce.com, Security, service, software, solution, source, support, system, systems

Offline Email Alternatives to Outlook IMAP – Gmail and Google Gears

February 2, 2009 by Jimson Lee

Last week, Google introduced offline email with Gmail that's IMAP and Outlook independent. This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability … [Read more...]

Filed Under: Enterprise On-Demand, Technology Security Tagged With: 2009, apps, CRM, data, enterprise, ERP, gmail, google, helpdesk, information, microsoft, online, Security, software, system, web, zoho

InfoWorld Honors Zoho With 2009 Technology of the Year Award

January 29, 2009 by CRM Helpdesk Software

PLEASANTON, Calif..-- Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year … [Read more...]

Filed Under: Press Releases Tagged With: 2007, 2008, 2009, application, applications, business, CRM, customer, customers, enterprise, ERP, free, google, information, microsoft, news, online, process, product, saas, software, Technology, zoho

2009 Data Privacy Day

January 28, 2009 by Jimson Lee

Today is Data Privacy Day. 29 countries including United States and Canada celebrate Data Privacy Day together. 2008 was the inaugural year This program was designed to raise awareness about … [Read more...]

Filed Under: Technology Security Tagged With: 2008, 2009, data, google, information, microsoft, online, sap, source

FrontRange Launches HEAT Service & Support 9.0

January 20, 2009 by CRM Helpdesk Software

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times PLEASANTON, Calif. - FrontRange Solutions, a leading developer of IT … [Read more...]

Filed Under: Press Releases Tagged With: business, customer, Customer Service, customers, data, enterprise, ERP, google, Help Desk Software, information, integration, latest, launches, management, market, Marketing, microsoft, open, process, product, relationship, Sales, service, software, solution, solutions, source, support, system, systems, Technology, ticket, web

Google Apps Premier Edition Allows Better Password Control

January 19, 2009 by Jimson Lee

This is good news to users of Google Apps Premier Edition, like Genentech. The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to … [Read more...]

Filed Under: Enterprise On-Demand, Technology Security Tagged With: amp, application, applications, apps, CRM, customer, customers, exam, free, gmail, google, helpdesk, microsoft, news, Security, software

Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service

January 15, 2009 by Jimson Lee

Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on … [Read more...]

Filed Under: CRM helpdesk news, Enterprise On-Demand, Help Desk Software Tagged With: cloud, contact center, CRM, customer, Customer Service, customers, google, in-house, information, microsoft, partner, product, releases, Sales, salesforce, salesforce.com, service, SFDC, software, solution, source

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