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Radian6 & Competitors- People are Waking Up

September 20, 2011 by Jimson Lee

I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people's complaints or queries directly through social media. … [Read more...]

Filed Under: Cloud Computing, CRM, Customer Service, Help Desk Software, Jimson Lee Tagged With: Cloud Computing, CRM, helpdesk software, radian6

Salesforce.com’s Growth

June 1, 2011 by Vera Lang

Last week’s Announcement of Salesforce.com first quarter’s results revealed an annual revenue forecast of better than $2b for  2011. Very good. However, the numbers below the top line reveal … [Read more...]

Filed Under: Cloud Computing, CRM, Social Media Tagged With: CRM, salesforce.com, socal media, socialcrm

Now Zoho’s Chatting Too

April 23, 2011 by CRM Helpdesk Software

Just last week, Zoho CRM joined chatting when it added two new features to its existing customer relationship management offer: integrated IM and group chat. Both new features are to allow enhanced … [Read more...]

Filed Under: Cloud Computing, CRM Tagged With: CRM, zoho, Zoho Chat

Intelestream Launches intelecrm 3.5

January 30, 2011 by CRM Helpdesk Software

Chicago, IL - Intelestream, Inc., a leading provider of CRM consulting and CRM Software as a Service today unveiled intelecrm version 3.5. The new product release focuses on more options for … [Read more...]

Filed Under: CRM, CRM helpdesk news, Press Releases Tagged With: CRM, Customer Relationship Management, intelecrm, Intelestream

The Next Wave – CRM and Social Media Integration

January 3, 2011 by Jimson Lee

The tail end of 2010 saw a lot of acquisitions that solidified the importance of Social media into CRM and contact management systems. I’ve been test driving Xobni (InBox spelled backwards) and Gist … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee Tagged With: Cloud Computing, CRM

SugarCRM Delivers Enhanced Web Services and Improved Mobile CRM Tools

May 28, 2009 by CRM Helpdesk Software

New Features Enable Users to Quickly Create New Themes and Custom Mobile Views, and Offers More Dynamic Team Management and Integration Capabilities Surrounding Core CRM Processes CUPERTINO, … [Read more...]

Filed Under: Uncategorized Tagged With: CRM, Customer Relationship Management, sugarcrm

MSP – Managed Service Pretenders

April 1, 2009 by Jimson Lee

Does anyone have bad experiences with their Managed Service Provider? Here is an old joke, which I'll post since it's April Fool's Day: There once was a Managed Service Provider Salesman that … [Read more...]

Filed Under: CRM Planning & Implemenation Tagged With: CRM, ERP, Sales, service, solution, solutions

Don’t Lay-off Employees for SaaS – Go Open Source

March 5, 2009 by Jimson Lee

I'm going to get in trouble for writing this... Here's an idea. Don't lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn't a … [Read more...]

Filed Under: CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Help Desk Software Tagged With: commercial, CRM, ERP, open, saas, service, software, solution, source, support

Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service

February 20, 2009 by CRM Helpdesk Software

Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS--Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in … [Read more...]

Filed Under: Press Releases Tagged With: 2009, application, applications, business, commercial, contact center, CRM, CRM Implementation, customer, Customer Relationship Management, Customer Service, customers, implementation, information, integrated, integration, management, market, Marketing, Marketing Automation, offers, on-demand, open, partner, process, product, relationship, Sales, Sales Force Automation, Security, service, software, solution, solutions, source, sugarcrm, support, system

CRM in the Eye of Adversary Economic Climate

February 19, 2009 by Vera Lang

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this … [Read more...]

Filed Under: CRM Planning & Implemenation, Customer Service, Marketing Cloud Tagged With: 2008, amp, application, applications, business, CRM, CRM Systems, customer, Customer Service, customers, data, exam, helpdesk, information, integration, management, market, offers, online, planning, process, product, Research, saas, Sales, self-service, service, software, solution, solutions, source, support, system, systems, web

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