CRM

Radian6 & Competitors- People are Waking Up

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I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people’s complaints or queries directly through social media. Wake up everyone, it’s not the just the 1-800 Call Center anymore. With social enterprise monitoring products, companies look for keywords such as their own company, … Read more

Salesforce.com’s Growth

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Last week’s Announcement of Salesforce.com first quarter’s results revealed an annual revenue forecast of better than $2b for  2011. Very good. However, the numbers below the top line reveal that Salesforce.com’s prior accelerated growth rate is tamed. Should we be sad about it? We think not. Prior-year growth figures were in the order of a … Read more

Now Zoho’s Chatting Too

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Just last week, Zoho CRM joined chatting when it added two new features to its existing customer relationship management offer: integrated IM and group chat. Both new features are to allow enhanced collaboration within Zoho CRM. This, along with its CRM+Mail integration means that CRM users need not leave their browser tab to accomplish all … Read more

Intelestream Launches intelecrm 3.5

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Chicago, IL – Intelestream, Inc., a leading provider of CRM consulting and CRM Software as a Service today unveiled intelecrm version 3.5. The new product release focuses on more options for integration and enhancements to order management functionality. Included in the release are the following new features: More choices for Credit card processing: Paypal and … Read more

The Next Wave – CRM and Social Media Integration

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The tail end of 2010 saw a lot of acquisitions that solidified the importance of Social media into CRM and contact management systems. I’ve been test driving Xobni (InBox spelled backwards) and Gist and they both have some great features to increase productivity and customer insight.  Knowledge is power.  Both deserve a separate software and … Read more

SugarCRM Delivers Enhanced Web Services and Improved Mobile CRM Tools

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New Features Enable Users to Quickly Create New Themes and Custom Mobile Views, and Offers More Dynamic Team Management and Integration Capabilities Surrounding Core CRM Processes CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of its new web services framework, platform improvements, and … Read more

MSP – Managed Service Pretenders

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Does anyone have bad experiences with their Managed Service Provider? Here is an old joke, which I’ll post since it’s April Fool’s Day: There once was a Managed Service Provider Salesman that had a product demos that could do all your CRM, Help Desk, and ERP solutions for a low monthly cost. Customizing and configuring … Read more

Don’t Lay-off Employees for SaaS – Go Open Source

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I’m going to get in trouble for writing this… Here’s an idea. Don’t lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn’t a shameless plug for the Obama/Harper economic stimulus plan. Sure, good software is expensive, but it doesn’t always have to be. And … Read more