A recent survey by by retaildive.com found that 73% of consumers will ghost a brand after three or fewer negative customer service experiences. As we commence 2022 we are living in a world where … [Read more...]
Radian6 & Competitors- People are Waking Up
I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people's complaints or queries directly through social media. … [Read more...]
Salesforce.com’s Growth
Last week’s Announcement of Salesforce.com first quarter’s results revealed an annual revenue forecast of better than $2b for 2011. Very good. However, the numbers below the top line reveal … [Read more...]
Now Zoho’s Chatting Too
Just last week, Zoho CRM joined chatting when it added two new features to its existing customer relationship management offer: integrated IM and group chat. Both new features are to allow enhanced … [Read more...]
Intelestream Launches intelecrm 3.5
Chicago, IL - Intelestream, Inc., a leading provider of CRM consulting and CRM Software as a Service today unveiled intelecrm version 3.5. The new product release focuses on more options for … [Read more...]
The Next Wave – CRM and Social Media Integration
The tail end of 2010 saw a lot of acquisitions that solidified the importance of Social media into CRM and contact management systems. I’ve been test driving Xobni (InBox spelled backwards) and Gist … [Read more...]
SugarCRM Delivers Enhanced Web Services and Improved Mobile CRM Tools
New Features Enable Users to Quickly Create New Themes and Custom Mobile Views, and Offers More Dynamic Team Management and Integration Capabilities Surrounding Core CRM Processes CUPERTINO, … [Read more...]
MSP – Managed Service Pretenders
Does anyone have bad experiences with their Managed Service Provider? Here is an old joke, which I'll post since it's April Fool's Day: There once was a Managed Service Provider Salesman that … [Read more...]
Don’t Lay-off Employees for SaaS – Go Open Source
I'm going to get in trouble for writing this... Here's an idea. Don't lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn't a … [Read more...]
Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service
Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS--Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in … [Read more...]
