CRM Planning

Pricing CRM Professional Services Cost

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By Vera Lang Research forecasts that by 2010, organizations worldwide will spend $11 billion per year on customer relationship management (CRM) solutions. A large portion of this expense is allocated to CRM’s Professional Services Cost. How can they maximize Return on CRM Investment, and in particular, to its Professional Services component? CRM Professional Services are … Read more

Pricing CRM’s Professional Services Cost

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By Vera Lang Research forecasts that by 2010, organizations worldwide will spend $11 billion per year on customer relationship management (CRM) solutions. A large portion of this expense is allocated to CRM’s Professional Services Cost. As it is possibly the single biggest cost item on the bill, companies should pay close attention to it. How … Read more