Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS--Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in … [Read more...]
drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM
If you don't think social media and IM or on-line chat isn't important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every … [Read more...]
Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on … [Read more...]
iDashboards Completes Most Successful Year in Company History
Industry Demand for Affordable Performance Management Solutions and Increase in Customers Keys to Growth TROY, MI -- iDashboards, the leader in Business Intelligence (BI) dashboard software, today … [Read more...]
iDashboards and Parallax Technologies Offer Performance Dashboards for Contact Centers
Detroit, MI -– Parallax Technologies , providers of Contact Center solutions, and iDashboards, the leader in Business Intelligence (BI) dashboard software, are pleased to announce that the companies … [Read more...]
Salesforce.com Acquires InStranet
Salesforce.com Acquires InStranet, Bringing Industry-Leading Knowledge Base Technology to Salesforce CRM Customer Service & Support SAN FRANCISCO, -- Salesforce.com, the market and technology … [Read more...]
AMR Research Report Ranks Top 10 CRM Vendors
The Top 3 on this list should come to no surprise. What is surprising is Microsoft in 8th place and you can bet they'll use their market leverage to hopefully climb to the top 3. What's also … [Read more...]
IBM Technology To Protect Customer Data in the Call Center
Made in IBM Labs: IBM Technology to Protect Customer Data in the Call Center Industry -- Next-Generation Data Masking Technology Advances Security and Privacy of Critical Customer Data NEW DELHI, … [Read more...]
Talisma Releases Click to Call for Sales Support and Customer Service
Seamless Escalation from Web to Phone Improves Customer Experience and Contact Center Efficiency BELLEVUE, Wash.--Talisma® Corporation (www.talisma.com), the leading Customer Interaction … [Read more...]
eGain Named “One to Watch” for 2008 by CRM Magazine
MOUNTAIN VIEW, CA, (MARKET WIRE) -- eGain Communications (OTCBB: EGAN), provider of the industry's top-rated* multichannel customer service and knowledge management software for in-house or on-demand … [Read more...]
