Business Intelligence

SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices

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Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia CUPERTINO, Calif. – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the Sugar Authorized Learning Program to accelerate the adoption of CRM best practices across its global … Read more

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

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There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here) 2. Gartner EXP Worldwide Survey of More than … Read more

Top 10 Cloud Computing Predictions for 2009

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SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends … Read more

iDashboards Completes Most Successful Year in Company History

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Industry Demand for Affordable Performance Management Solutions and Increase in Customers Keys to Growth TROY, MI — iDashboards, the leader in Business Intelligence (BI) dashboard software, today announced it has recorded year-to-date revenue growth of 55% over 2007. This growth was fueled by a significant increase in the number of customers across various industries. New … Read more

iDashboards and Parallax Technologies Offer Performance Dashboards for Contact Centers

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Detroit, MI -– Parallax Technologies , providers of Contact Center solutions, and iDashboards, the leader in Business Intelligence (BI) dashboard software, are pleased to announce that the companies have entered a partnership to provide industry-leading business intelligence dashboard platforms. This strategic partnership will ensure that Parallax Technologies’ customers are equipped with the most comprehensive and … Read more

Zoho Makes Cloud Data Accessible with Zoho CloudSQL

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Business Data Stored in Zoho Available to Any Application through SQL; Zoho Reports Adds API and Support for Zoho CloudSQL PLEASANTON, Calif.–Zoho today announced Zoho CloudSQL, a middleware service that uses the familiar SQL (Structured Query Language) to connect business data stored in Zoho with traditional, on-premises applications as well as other SaaS offerings. Zoho … Read more

PODCAST – Shadan Malik of iDashboards

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If you think data visualization is only for CRM or Support desk live metrics, think again. In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process. One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a … Read more

Epicor 9 Redefines the Enterprise Application Software Experience

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Epicor® Announces Epicor 9 Redefines the Enterprise Application Software Experience Next-Generation Enterprise Resource Planning Solution Featuring Epicor True SOA, Uniquely Configurable Global Engines, and Far-Reaching Functionality LAS VEGAS — Epicor Software Corporation , a leading provider of enterprise business software for the midmarket and divisions of Global 1000 companies, unveiled today to nearly 2,000 attendees … Read more

Customer Data Integration Between Open Source SugarCRM Package and 3rd-party Applications

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One of my more interesting and frustrating projects for a software company involved integrating and customizing multiple databases, including their CRM, Call Center for support, and bug/defect tracking for all releases of their software. The goals were simple. The Sales team wanted to initiate sales tracking with accurate sales forecasting, plus an effective lead generation … Read more

iDashboards presents Dynamic Data Visualization and the 2008 U.S. Presidential Election

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With exactly four weeks to go, Americans will once again be going to the voting booth. The stakes are higher this time with the current state of the economy. With the stock market crash, home foreclosures, and massive layoffs, all I know is whoever wins, it won’t be a fun job for the next 4 … Read more