Salesforcestatus.com announced availability of free email alerts to Salesforce customers.
For the first time, administrators can get up-to-date information and automated email alerts of salesforce status including service down, outage, interruption, disruption, slowness. According the FAQ on the site, Salesforcestatus.com combines three sources of information to make determination of status and alerts: An distributed, independent detection system, a report-a-problem service that gather information from users, and RSS feeds from Salesforce.
It’s long been a problem for Salesforce administrators to get prompt and accurate information about status of their service. According to an “Idea” posted on Salesforce site by user SteveMo “Service Interruption Alerts for Salesforce Admins: It would be a HUGE help to Salesforce Admins if we were notified of a service interruption via email, rather than having to:
A. Call Salesforce Support (the recorded message almost ALWAYS says "The system is operating normally, and there are no outages reported").
B. Check the Trust.Salesforce.com site (which can also be down during a service interruption).
C. When users ask you why Salesforce is down, shrug and give them the same expression that a dog makes when the phone rings.”
“We are killing the two birds A and B with one stone,” according to Ray Zhu, owner of Salesforcestatus.com, “because with our email alerts, A. admins don’t have to call Salesforce to find out status any more, and B. we use outside, independent detection system to determine service status, so it will not go down with trust.salesforce.com. We also allow users to ‘report-a-problem’ so admins can share what others are experiencing at a given time”.
Salesforcestatus.com is a free service for everyone to sign up.
Salesforcestatus.com is independent site providing status of salesforce including service down, outage, interruption, disruption, slowness.