New Offering Assists Businesses in Assessing the Effectiveness of Their Current Customer Relationship Management Process and Offers a Detailed Report on Improvements

ST. CHARLES, Mo.–Quilogy, Inc., a leading nationally-recognized IT professional services, and certified training firm specializing in applying innovative emerging technologies to solve complex business problems introduces its CRM Preparedness Assessment service offering.

Quilogy has been involved in developing Microsoft’s CRM 4.0 solution and has worked with numerous customers to deliver CRM solutions. As a result, Quilogy has a deep and intuitive understanding of how a CRM solution should be implemented effectively. This expertise and knowledge has resulted in the CRM Preparedness Assessment service offering for businesses looking to gain and keep customers, align strategies between departments, create clear lines of communication between departments, and align corporate goals with sales, marketing, and customer service strategies.

The assessment consists of a full day of meetings and analysis at the client’s location. Quilogy conducts interviews across the organization, from senior management to front-line team members. Quilogy will also evaluate the existing toolset; data management, cleansing, and sources; communications between sales, marketing, and customer service; and the reports that are delivered as the result of logged information.

The process delivers a comprehensive overview of the existing customer relationship system(s), a list of improvement opportunities prioritized using the client’s business goals and Quilogy’s best practices experience, and recommended next steps for improving the customer relationship culture. Quilogy meets with company leadership to discuss the results in detail.

“The CRM Preparedness Assessment is an essential tool for any company looking to cost-effectively and quickly develop a CRM platform to improve and expand business opportunities,” says Brett McMahon, Dynamics CRM national practice manager, Quilogy. “The payoff for just a single day’s worth of discovery has an astonishing effect on new clients, client retention, and, as a result, expanded revenue opportunities.”

Please visit www.quilogy.com for more information.

About Quilogy

Quilogy helps clients realize their full potential by delivering innovative technology solutions and is a Microsoft National Managed Partner – one of a select number in the U.S. – and a Microsoft Gold-Certified Partner providing solutions for Business Intelligence, Custom .Net Development, SharePoint, Microsoft Dynamics, Web Design and Interactive Marketing.