The Global Leader in On-Demand Customer Service Software Partners with the Industry Leading Business Voice Solutions Provider
Vienna, VA – Parature, the global leader in on-demand customer service software, announced today an integration partnership with Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions. As part of the partnership, Angel.com’s Interactive Voice Response (IVR) software is fully integrated with Parature Customer Service software, providing organizations with the ability to phone-enable Paratures suite of service and support software offerings. The integrated solution provides support centers and their customers phone-based access to manage the Parature application, including identifying caller entitlement by Service Level Agreement (SLA) and routing calls appropriately, creating a ticket over the phone, and the option to transcribe ticket details from voice to text.
“As the global leader in on-demand customer service software, we are delighted to announce this partnership with Angel.com,” stated Duke Chung, Parature CEO and President. Parature is the fastest growing customer service and support software company in the United States, and integration partnerships are a natural progression of our growth plans. This relationship will help us to expand our integration and service capabilities to continue setting the standard for support teams worldwide, providing the smartest, most efficient way for organizations to support their customers.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in todays Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software enables organizations to get up and running quickly, easily and efficiently.
By leveraging Angel.com’s IVR technology, Parature offers its customers phone-enabled access to proactively manage their support centers. In addition to creating, checking the status of or updating help tickets, callers can be routed intelligently to the appropriate agent based on their customer history and support request. Call details can also be transcribed and automatically logged into the users account record as text for future reference.
“Angel.com’s CRM solutions enable organizations to extend the power of CRM applications to the phone, increasing business efficiency and enhancing customer service” said Michael Zirngibl, President and CEO of Angel.com. We’re excited to team with Parature to provide this important capability through an easy-to-use, Web-based solution.”
About Parature, Inc.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The companys software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in todays Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journals list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 8 million end users worldwide. For more information, visit www.parature.com.
Angel.com is a leading provider of on-demand business voice solutions. The Angel.com solution delivers value to organizations of all sizes to more productively and efficiently address business problems through the power of voice technology. As a fully hosted solution, no investment in hardware, software, or human resources is required, delivering immediate ROI and easing and simplifying deployment of voice applications that meet unique business needs. Angel.com is the only provider to offer a web-based toolkit, Site Builder, that facilitates voice menu design through a simple Internet connection and our innovative technology enables complete integration with databases or CRM tools, enhanced scalability and flexible applications. For more information, visit http://www.angel.com.