You may remember Talisma Corp. making headlines last month when it was officially sold to nGenera Corp. for an undisclosed amount. Before the purchase, NGenera acquired five companies in the previous 14 months, putting themselves in an aggressive path of growth in today’s tough economic times.
Growth Fueled By Need to Maintain Customer Satisfaction & New Product Releases
AUSTIN, Texas — nGenera Corporation today announced that, despite the challenging economy, it grew the customer base for its leading Talisma Customer Interaction Management (CIM) software (cim.ngenera.com) and sold additional Talisma CIM products and services to existing customers enabling overall revenue growth for the third quarter, as compared to the same period last year. The Talisma CIM suite is a key component of nGenera’s overall nGen Customer portfolio, which includes a combination of rapid-payback applications, breakthrough research and education programs, and high impact advisory services from gurus like Don Tapscott, author of Wikinomics and current best-seller Grown Up Digital.
“In today’s tough economy, satisfying your customers and creating a differentiating experience is more important than ever,” said Brian Magierski, Executive Vice President of Corporate Development and Finance, for nGenera. “Our new and existing customers are leveraging our Customer Interaction Management solutions to maintain customer satisfaction as well as decrease cost per interaction.”
Among the companies purchasing products and services in the third quarter were Dell, eBay, EMC, Nutrisystem, Pitney Bowes, and Scottrade.
Growth in Q3 was also fueled by significant product activity. In August, nGenera announced version 8.1 of its industry leading Talisma Knowledgebase. The v8.1 release adds significant enchantments to its search functionality through an OEM agreement with enterprise search leader Autonomy.
Then, in September, nGenera released version 8.1 of its chat and email products. Chat v8.1 includes advancements in proactive capabilities for expediting service transactions, decreasing shopping cart and application abandonment rates, and increasing the total spend per customer for online transactions. Version 8.1 of nGenera’s Talisma Chat also includes Payment Card Industry (PCI) compliance. New capabilities for nGenera’s Talisma Email v8.1 include email splitting, email placeholders, and a new web service for managing email.
“The enhancements to nGenera’s Customer Interaction Management solutions make them very attractive to businesses handling a wide range of cross-channel, cross-lifecycle customer service interactions,” added Mr. Magierski. “Our focus at nGenera is to provide solutions, like CIM, to our customers that can produce great value, both during challenging times like those we face today, as well as high-growth times when they occur in the business cycle.” In November, nGenera announced that it divested its non-CIM business to higher education powerhouse Campus Management Corporation, selling its book of higher education customers and its Talisma CRM software, a leading product for strategic enrollment management, student retention, student services, education finance, alumni relations, and IT Helpdesk.
nGenera Corporation serves the global 2000 with a combination of innovative research, executive education, and collaborative applications providing breakthrough capabilities in customer experience, talent management, and leadership performance. Its award-winning Talisma Customer Interaction Management (CIM) solutions are the foundation of nGenera’s nGen Customer offerings, which provide companies the means to accelerate and sustain growth by understanding and creating differentiated experiences for and with customers, partners, and employees. In addition to its nGen Customer offerings, nGenera’s on demand, business innovation platform includes unique, high impact applications for Sales Management, Talent Markets, Incentive Compensation, and Business Simulation. For more information, visit www.ngenera.com.