LiveTime releases update to LiveTime Service Manager and Help Desk supporting Informix Dynamic Server 9 to 11.

Newport Beach, CA – January 7, 2008 – LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced support for IBM’s Informix Dynamic Server (IDS) 11.

LiveTime was able to work closely with IBM to optimize the performance and seamless integration of Informix with LiveTime Service Manager and Help Desk. “Significant improvements in response times of IDS 11 coupled with the performance optimizations in LiveTime 5 has produced an order of magnitude improvement in overall application performance”, said Jason Andrews, Solutions Architect at LiveTime Software. “We were also very impressed with the overall footprint of IDS 11, making it an ideal candidate for installation on a virtual appliance.”

LiveTime has been working with the Flemish Government and support for IBM Informix. “We have been very happy with the performance and depth of features introduced with the new version of LiveTime and Informix Dynamic Server,” said Henk Smets, Systems Engineer, Flemish Government. “The built-in support and optimizations have improved our operations.”

“Our partnership with LiveTime demonstrates IBM’s commitment to working with application providers to ensure the high performance, reliability and availability their customers need in today’s demanding, time-sensitive information management environments,” said Bernie Spang, director, IBM Data Servers. “IBM IDS 11 provides clients the capability of reliably handling massive volumes of complex data to enhance their company’s business performance.”

LiveTime enhancements to its Informix connector significantly improves an organization’s ability to deploy and operate a high throughput, high performing Service Desk or Help Desk across the IBM technology stack. Expanded support for IDS 11, DB2 and WebSphere provides a clear choice for IBM customers. “LiveTime’s support for IDS 11 is an attractive option for any organization that wants to take advantage of the high performance and low maintenance cost of this database. LiveTime continues to demonstrate clear leadership as it provides fully integrated and optimized interfaces to industry leading enterprise services, including IBM Informix, at no additional cost to its customers.”

Complete Release Available at:
http://www.livetime.com/webservicedesk/press/2008/Press010708.html