CRM Helpdesk Software.com

Guide to Best CRM, Helpdesk, other Cloud Software & Apps

  • Cloud Computing
    • Marketing & Sales
    • Enterprise On-Demand
    • Social Media
  • CRM
    • CRM helpdesk news
    • CRM Planning & Implemenation
  • ERP
    • Enterprise Resource Planning
  • Service Cloud
    • Customer Service
    • Help Desk Software
    • ISO 20000
    • IT Infrastructure Library
  • Technology Security
    • Mobile Computing
    • Open Source
    • Research & Case Studies
    • White Papers
  • Conferences, PR, Reports
    • Conferences
    • Featured Story
    • Reports
0
SHARES
Facebook
Twitter

Knowledge-as-a-Service (KaaS)

February 2, 2009 by Jimson Lee

How many types of INSERT_KEY_WORD_HERE-as-a-service exist?

We all know of SaaS (Software), PaaS (Platform), IaaS (Infrastructure) & MaaS (Mobility)

Now we have Knowledge as a Service (KaaS).

Here is an interesting article on Knowledge as a Service (KaaS). Thei Geurts illustrates how KaaS can help support an agile enterprise in a networked knowledge economy. Thei Geurts is a Principal Publishing Consultant of Be Value (www.be-value.nl), a company specializing in supporting knowledge workers and agile enterprises.

This 18 page report (PDF) goes back to Oct 2006, so he gets credit for the original term.

From the report:

“Knowledge as a service”

For “being able to use knowledge” the knowledge should be offered to the user as a service. This is in line with both Web 2.0 and SOA technologies which re-conceive software as services. A knowledge service supports not only the day to day process; but also accelerates learning and capability building and establishes effective performance feedback loops.”

Related Posts

  • Identity Management-as-a-Service with SymplifiedIdentity Management-as-a-Service with Symplified
  • Larry Ellison – It’s Ludicrous that Cloud Computing is Taking Over the WorldLarry Ellison – It’s Ludicrous that Cloud Computing is Taking Over the World
  • Salesforce.com offers Cloud Computing with Force.com SitesSalesforce.com offers Cloud Computing with Force.com Sites
  • Top 10 Cloud Computing Predictions for 2009Top 10 Cloud Computing Predictions for 2009
  • 8 Trends in Software as a Service Platforms8 Trends in Software as a Service Platforms
  • Verticals onDemand Launches First Mobility-as-a-ServiceVerticals onDemand Launches First Mobility-as-a-Service

Filed Under: Research & Case Studies Tagged With: CRM, enterprise, ERP, helpdesk, maas, paas, process, saas, service, software, support, web

0
SHARES
Facebook
Twitter
Tweets by @CloudAnalysts

Recent Posts

  • Lightning to Improve Customer Service at Elevator Industry’s leader KONE
  • Salesforce Lightning: Intelligence for Sales Partner Community
  • Integrate QuickBooks Online with Salesforce Service Cloud
  • Box-Salesforce Integration Boosts Cloud Business Productivity
  • Marketing Cloud Predictive Journeys Announced at Salesforce World Tour in New York

Categories

Copyright © 2019. CRMHelpdeskSoftware.com is owned and operated by Aryta Ltd.