If you are now quite sure what ITIL is all about, here are 4 quick videos from www.itsmsolutions.com.

The 4th one on the list is the meat and potatoes for ITIL, which I recommend viewing (see embedded video, below).

These video introduces the student to the key concepts of ITIL v3 and its Service Lifecycle.

if you are running an IT shop full of IT Cowboys and Cowgirls, then it’s time to look at some formal processes, and a better way of doing things.

For more information along with its corresponding online self-paced ITIL V3 certification classes (Foundation, Lifecycle Specialist, Capability Specialist and Expert) please visit www.itsmsolutions.com

• ITIL® V3 Introduction – 1 http://www.youtube.com/watch?v=QgtgcNsqmjw 
• ITIL® V3 Introduction – 2 http://www.youtube.com/watch?v=Yjrfkn5G9Zk
• ITIL® V3 Introduction – 3 http://www.youtube.com/watch?v=3zoUPyOywVg 
• ITIL® V3 Introduction – 4 http://www.youtube.com/watch?v=9U1K3KmSDeI