InteQ to Demonstrate InfraDesk, a SaaS-Based Service Desk, at the Annual Help Desk Institute Conference & Expo
InfraDesk, On Demand Service Desk, will be showcased in Las Vegas to over 2000 IT Support Professionals
BEDFORD, MA, – InteQ, a leading provider of On Demand IT Service Management solution, will be exhibiting for the first time at the 2009 Annual HDI Conference and Expo taking place at Mandalay Bay in Las Vegas April 6th – 9th. During exhibit hours, the company will be performing live demonstrations of their On Demand Service Desk, InfraDesk, illustrating first-hand how the application provides adaptive workflows without the programming skills typically required. In addition, Vernon Palango, InteQ’s ITSM Principal Consultant will be presenting an exclusive Brain Bites session in which he will share the advantages of SaaS for the Service Desk and also dispel some common myths associated with this delivery method.
The Annual HDI Conference & Expo is the largest annual event for technical support professionals and historically attracts over 2,000 attendees each year. The four day event provides help desk, customer service, and IT support professionals with education, insight, and thought leadership through seminars, case studies, in-depth round table discussions and workshops led by industry experts, representatives from top solution providers, and seasoned practitioners.
InfraDesk, InteQ’s On Demand Service Desk solution, was built to address the demands within IT Support for a SaaS-based application that not only provided the functionality IT leaders are accustomed to, but was cost-effective. Key highlights of the application include:
- Accelerated Implementation
- Adaptive Workflow without Programming
- Action-based Automated Routing
- Highly Productive User Interface
- Enterprise Integrations & Readiness
- Reduces Operating Expenses
- Simple, Affordable and Scalable
“The HDI Conference is a natural fit for InteQ due to the unique opportunity to connect on a direct level with the support professionals who use help desk applications daily to provide customer service and support to their organizations,” said Bradford Winkler, Vice President, Sales & Marketing, SaaS Solutions. “InteQ’s vision for the InfraDesk product was developed based on the company’s 14 years experience implementing IT Service Management Solutions & Consulting. We saw an opportunity to simplify and enable IT to adopt a robust help desk solution that was affordable across all verticals. As a result, organizations now have a tremendous opportunity to implement a SaaS solution for their help desk needs.”
The Conference and Exhibition will take place April 6th-9th at the Mandalay Bay Resort in Las Vegas, NV. InteQ will be located in Booth #352 and will be hosting live demonstrations of InfraDesk during exhibition hours. For more details on the Annual HDI Conference and Expo visit www.ThinkHDI.com/HDI2009 .
InfraDesk – On Demand Service Desk Solution
InfraDesk is an On Demand Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional software models while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.
Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.