InteQ’s latest release of InfraDesk applies the SaaS delivery model to an all-inclusive service desk platform enabling significant cost savings without sacrificing functionality

BEDFORD, MA, – InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated approach to ITIL process compliance.

The company has strategically built InfraDesk to enable delivery through a SaaS (software-as-a-service) model allowing IT organizations of all sizes to have access to the flexibility and functionality of an integrated suite of ITIL applications without the challenges and costs associated with traditional software applications. With InfraDesk, large enterprise organizations are able to successfully eliminate lengthy implementation projects and costly maintenance upgrades in addition to providing the affordability and capability for small to medium-sized organizations to adopt a more robust solution to common ‘homegrown’ applications.

InteQ has been widely recognized for providing ITIL based IT service management solutions through a comprehensive suite of Remote Infrastructure Managed Services and their award winning online and classroom ITIL training. The introduction of a service desk solution, based on ITIL processes, is a perfect complement to their expanding portfolio of IT Service Management solutions.

InfraDesk successfully helps Service Desk operations eliminate the time and cost associated with the traditional acquisition and implementation of enterprise service desk applications without sacrificing functionality or flexibility by:

• Providing fully integrated ITIL-based modules, including Incident Management, Problem Management and Change Management, to ensure compliance and successfully meet service level agreements
• Enabling organizations to create unique workflows to support their business requirements
• Delivering a robust application with immediate implementation
• Ensuring each organization is always on the most current release through seamless upgrades at no additional cost
• Simplifying the pricing model with fixed monthly costs

“The response we have received has been phenomenally positive in direct respect to the product offerings, specifically the investment required in direct relation to the features and modules included upon implementation,” stated Bradford Winkler, Vice President of Sales & Marketing SaaS Solutions, InteQ. “InfraDesk offers a unique opportunity for organizations across multiple verticals to successfully adopt a comprehensive service desk solution through a SaaS-based delivery model.”

“We have been using the InfraDesk solution from InteQ for the over 6 years as a customer facing support tool, and are very pleased with the Reliability and Availability of the system. The InteQ support team is very responsive and flexible to meet our requirements, and the InfraDesk product continues to evolve with robust features and functionality as is evidenced in their latest release of 5.0,” Thiru Sadagopan, Director of Managed Services, Sierra Atlantic.

“We chose InfraDesk because we needed a comprehensive and reliable solution to support our mission critical IT infrastructure,” Jonas Hellgren, Vice President of Operations, JumpTap. “As a global mobile search and advertising solutions provider, we understand performance and service demands. We need to be confident that our own internal systems are always on and monitored 24/7, so that our internal resources can focus on supporting our customers.”

“Companies of all sizes, including MSPs, are discovering the business benefits of adopting on-demand SaaS solutions to achieve their corporate objectives,” according to Jeffrey M. Kaplan, Managing Director of THINKstrategies, Inc. and Founder of the SaaS and Managed Services Showplace online directories. “Deploying an on-demand SaaS service desk is especially timely in today’s increasingly challenging economic climate.”

“For over 10 years, InteQ has provided Managed Services and ITIL Training to IT Professionals and their organizations worldwide. Our unique portfolio of on-demand IT service management solutions coupled with InteQ’s ongoing commitment to delivering the most efficient and cost effective products to organizations enabled us to introduce InfraDesk,” said Yash Shah, President and CTO, InteQ. “Our recognition of the availability, success and acceptance of SaaS-based solutions in other markets made it strategically evident that we develop and offer a Service Desk solution that was attuned to our other offerings.”

InfraDesk – an On Demand Service Desk Solution

InfraDesk is an On Demand Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional software models while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. A complimentary demonstration of the product is available at http://www.inteqnet.com/id_tech_demo/id_tech_demo.html .

About InteQ

Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.