InteQ’s On Demand Service Desk, InfraDesk, Wins Prestigious Stevie Award for Best New Software-as-a-Service Solution
InfraDesk, InteQ’s On Demand Service Desk, was recognized with ‘Best New Product – Software-as-a-Service’ Stevie Award from the 2009 American Business Awards for its innovative approach to deliver IT Service Management through a SaaS model
BEDFORD, MA – InteQ, a leading provider of On Demand IT Service Management solutions, announced today that their On Demand Service Desk, InfraDesk, has won the Stevie Award for “Best New Product” in the Software-as-a-Service (SaaS) category from the 2009 American Business Awards. Since 2002, the Stevie Awards has created an opportunity for solution providers to be publicly recognized for their achievements and positive contributions to organizations. Thousands of entries are received each year and only a handful are selected as Finalists.
“We are honored to earn this recognition for InfraDesk which we developed to enable IT organizations to adopt a full-featured service desk application without the high costs and complexity associated with on-premise enterprise applications,” stated Santhana Krishnan, Chairman & CEO InteQ. “Over a decade of consulting and implementing solutions such as BMC Remedy and HP Service Desk allowed us to experience the unmet needs our clients faced; a cost effective solution based on ITIL with full functionality they require to support their business. Our experience with IT service management has enabled us to develop a greater solution for our clients and prospective clients and that is validated by the awards we receive, such as the Stevie, and by the 50,000+ users who access InfraDesk daily to solve problems globally.”
Recognizing the pain felt throughout the market due to legacy architectures and administrative costs associated with on-premise help desk and service desk software solutions, InteQ developed InfraDesk to enable IT organizations to easily adopt a fully featured, ITIL-based application via a SaaS delivery model. Software-as-a-service is consistently recognized as a cost effective alternative to traditional enterprise software due to the elimination of in-house infrastructure, costly upgrades and annual maintenance and administration costs. Upon provisioning, InfraDesk is delivered with out-of-the-box ITIL-based modules and processes which customers take less than 30 days to roll-out with a base cost of less than $1000 per month.
The awards were presented during ceremonies at the Marriott Marquis Hotel in New York City. The ceremonies were hosted by Cheryl Casone of Fox Business Network and broadcast nationwide on radio by the Business TalkRadio Network. More than 200 executives across the country participated in the judging process to determine the Finalists and Stevie Award winners. To view a complete list of the honorees, visit http://www.stevieawards.com/aba/ .
InfraDesk is also the recipient of 2009 Network Product Guide’s Best in SaaS award. The solution is actively used to support internal external users in organizations such as Timberland, Eastern Mountain Sports and Sierra Atlantic. For more information please visit www.inteqnet.com/web-based-help-desk .
InfraDesk – an On Demand Service Desk Solution
InfraDesk is an On Demand Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach based on over 15 years of delivering IT service management solutions to enterprises. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades, complex customizations and lengthy implementation cycles commonly associated with traditional software while providing the affordability to small and medium-sized organizations to adopt ITIL based solution without sacrificing functionality or flexibility.
Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.