Independent research firm recognizes InfraDesk ITIL SaaS Service Desk as one of two vendors with “unique offerings” and “extensive functionality and attractive prices” in the latest Market Overview Report for IT Service Management

BEDFORD, MA – InteQ, a leading provider of On Demand IT Service Management, announced today that InfraDesk was selected by Forrester Research, Inc., to be included in “Market Overview: IT Service Management Support Tools”, Forrester Research, Inc., March 2010. After extensive research and interviews with end users, InfraDesk was named a “unique offering.”

As defined by Forrester within the report, a “unique offering” comes from one of two “vendors who have realized the trend of providing service desk offerings as a service and have introduced very comprehensive offers with extensive functionality and attractive prices. Both vendors offer their solution in a Software-as-a-Service (SaaS) way, which reduces maintenance, support and other tasks in the service desk solution.” In addition, the software-as-a-service model is described by Forrester as “the foundation for innovative ways of interacting and doing business.”

“To be recognized by a leading independent research firm like Forrester is an honor. We are extremely excited that InfraDesk has been included in this report based on the product and its functionality,” stated Yash Shah, President and CTO, InteQ. “We entered this market with the intent to disrupt traditional on-premise software solutions and provide a more cost effective and efficient way for organizations to provide support to their end users and believe we have done just that. Companies can now adopt a proven and robust SaaS solution rapidly while lowering the total cost of ownership and not sacrifice functionality.”

Shah continues, “InfraDesk has been successfully introduced and adopted by enterprise customers in a market place that has not seen much innovation in recent years. This unique offering from InteQ when combined with industry’s only InteQ SaaS Assurance Program provides one of the best opportunities for IT organizations to switch without taking on any implementation risks.”

Since its introduction, InteQ has implemented InfraDesk in enterprises globally enabling IT organizations to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box).

To request a demo of InfraDesk, click here. To learn more about InteQ SaaS Assurance Program, click here.

InfraDesk – ITIL SaaS Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.

About InteQ

InteQ is a leader in On Demand IT Service Management. Our Software-as-a-Service solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes a comprehensive suite of Remote Infrastructure Monitoring Services, an ITIL SaaS Service Desk, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s On Demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.