Virtual classroom support delivered through the web into the comfort of your home

LONDON  – ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its accredited ITIL® Live course. This online training course is facilitated by experienced ITIL® trainers and supported through cutting edge e-learning content to help candidates prepare for the ITIL® Foundation examination.

The ITIL® course is delivered via ILX’s secure online ‘ITIL® Live’ portal. The portal provides access to a ‘personal training plan’ tailored for each delegate, together with targeted resources to support learning, much like a real class room, and also creates a collaborative social learning workspace for course delegates to share knowledge and ideas with fellow students.

The online training modules are run as live interactive sessions, in short 60–90 minute segments over two days. The modules have a clear learning path running throughout, showing student milestones and actions. During the sessions, delegates are able to ask questions, chat with the tutor and gain instant feedback. A full ITIL® Foundation exam simulator is provided in the course programme to help delegates test their understanding and prepare for the formal exam. In addition, the exam fee is included in the cost of ITIL® Live; the exam may be booked whenever delegates are ready, but must be completed within 12 months of purchase.

Eddie Kilkelly, Chief Operating Officer at ILX Group, commented, “The whole ITIL® Live learning experience is supported by highly experienced ILX trainers, case studies and simulation exercises and it offers a significant advantage over traditional classroom training. ITIL® Live reduces the learner’s requirement to undertake hours of classroom training. Similarly, the learner benefits from not having to travel to a training venue and this will appeal to those in remote areas not well served by the training industry or for those who could not otherwise travel – for example due to bad weather. Furthermore delegates are able to dip in and out of e-learning modules to help them build their confidence towards participating in the virtual classroom sessions and undertaking the formal exam.”

The course will benefit:

• Individuals who require a basic understanding of the ITIL® V3 framework and how it may be used to enhance the quality of IT service management within an organization
• IT professionals that are working within an organization that has adopted and adapted ITIL® V3 who need to be informed about and thereafter contribute to an ongoing service improvement program
• IT Service Providers, IT Directors and Managers, CIOs, Business Managers and Service Management Consultants

Kilkelly adds, “Most people find it difficult to take time out of the office to attend a training course, which is why this solution works extremely well. We have combined interactive e-learning content with a virtual classroom, which is proven to significantly increase pass rates and students’ confidence in the subject matter. This on-line program builds upon this approach to provide the ultimate in flexibility and convenience. Each delegate is able to progress at his or her own pace on an individual basis, at their preferred location, and repeat sessions if they need to develop a better understanding of a specific topic. Ultimately, delegates are provided with the learning and support they need to help deliver a successful result and a good return on investment in the training.”

For further information or pricing please contact sales@ilxgroup.com or call on +44 (0)1270 611600 or visit http://www.ilxgroup.com/itillive/

What is ITIL?

Also know in long hand as “IT Infrastructure Library” (ITIL) is an integrated set of best-practice recommendations with common definitions and terminology. ITIL covers areas such as Incident Management, Problem Management, Change Management, Release Management and the Service Desk.

About ILX Group plc

ILX Group plc (ILX) is a global software company delivering innovative Best Practice training solutions. It provides flexible and cost effective training and consulting services in program and project management, IT service management and business finance through a blend of traditional classroom, workshops, multi-media e-Learning and mobile learning platforms.

The AIM quoted company delivers services aligned to industry best practice of the Office of Government Commerce and the Association for Project Management, primarily in PRINCE2®, MSP® and ITIL®. All of its training materials and quality systems are accredited by The APM Group, ISEB, CMI and APM as appropriate. To date, ILX Group has trained over 500,000 people across 97 countries.

ILX’s expertise fall into three markets:

• Best Practice for Program, Project and IT (ITIL) Service Management, to include strategic program and project management consultancy solutions, instructor-led training, e-learning and new course development.
• Financial awareness through both e-learning and instructor-led training.
• The development of bespoke training courses through e-learning and instructor-led training, for large-scale IT migration and transformation projects.

Founded in 1988, ILX has over 5,000 corporate clients across 97 countries and include those in local and national government, the public sector and commercial businesses across all sectors. The company has offices in the UK, Middle East, Holland, Scandinavia, Australia and the USA.

For further information visit www.ilxgroup.com

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce. MSP™ is a Trade Mark of the Office of Government Commerce. ITIL^® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.