For all ITIL foundation students Foundation Success would like to provide you with a brilliant link to a FREE ITIL Foundations Study Guide.

The Guide covers all Service Support and Service Delivery Processes and runs for 20 pages in PDF format.

It’s very straight forward and it will come in really handy for ITIL Foundation Level Students as an immediate way of summarizing the key points from the ITIL Foundation Training Course you would have attended or covered online.

Key Contents Include:

Service Support Functions:

• Service Desk
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management

Service Delivery Functions:

• Availability Management
• IT Services Continuity Management
• Capacity Management
• Financial Management
• Service Level Management

We hope you find the Study Guide really useful.

Access the ITIL Study Guide here:

http://www.unc.edu/remedy/presentations/itil_study_guide.pdf