SAP software partner Ecenta and Sky Technologies arrange partnership to answer growing demand for mobile CRM solutions that run without complex middleware.

Ecenta, a products and consulting firm specialized in complex implementation projects in the SAP® Business Suite product range, and Sky Technologies, experts for mobile SAP solutions based in the US and Australia, will from now on work together closely. Due to the new partnership Ecenta will not only distribute the mobile CRM solution from Sky Technologies but also implement the software. With the new agreement both companies respond to the growing demand for mobile CRM solutions.

According to Gartner in two years 50 percent of all mobile employees will leave their laptops in the office and use a different mobile device. For managers and sales people the smart phone will become the single most important tool to do business and communicate. Sky Technologies solution “SkyMobile” integrates directly with SAP CRM and doesn’t require any additional costly middleware. Therefore the installation and operation of the mobile CRM solution is quick, simple and highly reliable due to a much lower number of potential error sources.

“Our focus on complex implementation projects in the SAP® Business Suite product range, and especially SAP CRM, complements perfectly the portfolio of Sky Technologies”, said Thorsten Wewers, President of Ecenta AG. “Now we can provide our clients with a mobile CRM solution that is easy to integrate and Sky Technologies can grow its business with a partner who knows all about the CRM market within and beyond Europe.”

The growing demand for mobile CRM solutions is mostly driven by the increasing popularity of smart phones and other mobile devices as well as by the transition to flexible work places in many industries. In principle the extent and way mobile CRM solutions are used by the mobile workforce depend on each industry and clients` specific needs. However, in most cases fast and easy access to recent and complete customer data via smart phones such as Blackberry, the iPhone and devices that run Windows Mobile is a top priority.

“For us Ecenta is a partner with a matching philosophy and orientation”, said Troy O`Connor, CEO for Sky Technologies. “Both companies are focused on SAP solutions and work very passionately for their clients to make SAP solutions fit to very specific requirements. Joint research and development projects as well as joint sales activities will help us to grow and tighten the partnership even further.”

Ecenta is a products and consulting firm specialized in complex implementation projects in the SAP® Business Suite product range, in particular SAP Customer Relationship Management and SAP NetWeaver®, especially in the areas of Business Intelligence, Master Data Management, Process Integration (Exchange Infrastructure), Composite Application Framework and Enterprise Portal.

As a highly qualified techno-functional consultant, ecenta provides businesses global assistance with SAP CRM in ramp-up projects and demanding implementation projects. Ecenta’s consultants have years of experience in areas such as the Interaction Center (both WebClient and WinClient), CRM Service, CRM Sales, Help-Desk processes as well as the integration of external systems.

For more information, please visit www.ecenta.com