Research & Case Studies
For me, the ultimate email system has to include 4 things: – be available anywhere by a browser – an off-line mode where I can work on my laptop in an airplane or areas with no Internet access – mobile support for my Blackberry Curve – the above 3 must be synchronized If I want … Read more
This article and research report is really a shameless plug for BusinessWeek and SAP, but I though it was worth pointing out. Ever since EDP was renamed to DP, then MIS, IS, and now IT, we know that the business plan must be in line with the technology road map. There is a lot of … Read more
The Top 3 on this list should come to no surprise. What is surprising is Microsoft in 8th place and you can bet they’ll use their market leverage to hopefully climb to the top 3. What’s also interesting the growth rate from 2006-2007, notably the CRM giants on this list. As expected, Salesforce.com is doing … Read more
By David Nichols, www.itsmsolutions.com The full article can be found here. Ever-increasing business and technological complexity are driving successful IT organizations to search for methodologies to ensure that new or changed IT services meet the requirements of the business customers, and create value for the business by being designed, delivered and operated in an efficient … Read more
I’ve been focusing a bit too much on CRM and now it’s time to shift gears a bit. I’m going to focus on the small to medium business as a one or two person IT shop can simply use Outlook and public folders to track help desk tickets and incidents. Here are a few good … Read more
On Friday, I discussed Zoho CRM Enterprise vs. Salesforce and Google Apps. Now I want to take a closer look at their office and collaboration suite. Google Apps vs Zoho Office Suite I won’t attempt to rehash the wheel, as Lifehacker.com did a great side by side analysis of these two David and Goliaths. Google … Read more
Siebel CRM On Demand brought Kodak’s GCG three key benefits: 1. Brought uniformity of reporting and pipeline forecasting to US Sales staff 2. Delivered real-time analytics for Sales staff and management 3. Provided a uniform set of processes for integration of all US/C acquisitions. To build Kodak’s market position in the professional graphics segment, it … Read more