Shipment of Devices: Slow Growth, to Reach 2.5b Units in 2015 (Gartner Forecast)

Device shipments are a cornerstone figure for a plethora of derivative forecasts, such as, for example, mobile app sales growth, and is therefore of interest on this blog on cloud computing.   The key takeaway: Revised slower growth for device unit shipment(only 1.5%), while 6% decline in End-user spending on devices. Slowdown partly attributable to … Read more

Salesforce Unveils Service for Apps

salesforce crm mobile cloud

Service for Apps  – the Future of In-App Mobile Support Today Salesforce unveiled several mobile CRM related releases that will significantly improve its CRM usage for its clients on the go. Companies can now build multi-channel customer service – including live video chat with a customer service agent – into their mobile apps to deliver … Read more

Salesforce1 Lightning Connect for Fastest Integration with Legacy Data Sources

salesforce lightning connect benefits

Today Salesforce is launching Salesforce1 Lightning Connect, the fastest and easiest way to integrate with data stored in legacy enterprise back-office systems. Let me put this in context: today’s announcement is a significant step forward on its new strategic path. In my last article on Dreamforce in Review, I wrote about significant developments in Salesforce’s … Read more

Dreamforce 2014

Dreamforce 2014 :: CRMhelpdesksoftware.com

Dreamforce 2014, #DF14, the cloud computing business’ largest and most exciting conference, starts today in San Francisco and will last for 4 days. Expect announcements of important strategic developments to lead the business community to mobile and social cloud computing.   Dreamforce 2014, Many Superlatives A record 140,000 in-person conference visitors swarming between 18 different … Read more

The Wireless Wave Of Change

This article is guest blogged by Ian Kilpatrick, chairman of Wick Hill Group, specialists in secure infrastructure solutions Introduction If you go into a meeting these days, the chances are you will see people using, not just one, but several wireless mobile devices such as smartphones, tablets or laptops. Employees are increasingly using wireless devices … Read more

BYOD Only the Tip of the Iceberg

The growth in cloud storage devices means that corporate IT departments are now at the mercy of consumer-based applications, as more and more employees look to take their work out of the office and offline, states Simon Bain, CTO of search specialists, Simplexo. Remote access to corporate information, via personal devices, is an established trend. … Read more

Salesforce Business App Bootcamp, January 29, 2013

WHEN: Tuesday, 1/29, 2:00 p.m. – 8:00 p.m. WHERE: Terra Gallery, 511 Harrison Street, San Francisco >> To register, click here. The enterprise app revolution is here and presents a huge opportunity for developers and entrepreneurs. With a great idea and the right go-to-market strategy, you can build a revenue generating business in record time. … Read more

Salesforce Milan Innovation Tour Recap #SFMIT

Last week, I attended the Salesforce Milan Innovation Tour at the Marriott in Milano. Before I get into details, I have to walk you through memory lane. Salesforce hosted their first Dreamforce 10 years ago, to about 500 people.   At the time, CRM was the big selling ticket as on-premise software was still the leader, … Read more

Top 10 UK Fraud Trends in 2013

Leading fraud consultancy UK Fraud (www.ukfraud.co.uk) has identified 10 key trends that will characterise the domestic fraud prevention market in 2013. These trends are: With more high quality data becoming available to fraudsters than ever before, an economy forecast to contract and the UK’s benefits spend reducing, overall fraud levels will continue to increase dramatically … Read more