More than 10,000 Companies Can Now Monitor and Respond to Facebook Wall Posts From Within Their Customer Support System SAN FRANCISCO -- Zendesk, the proven cloud-based help desk software … [Read more...]
TargetX Launches Social CRM for College Admissions & Recruitment Manager
The newest version of TargetX's SRM® introduces social engagement to the leading customer relationship management system in college recruiting. CONSHOHOCKEN, Pa. -- Student recruiting firm TargetX … [Read more...]
Brandwatch, Radian 6’s European Rival, Opens in NYC
Europe's leading social media monitoring company, Brandwatch, has opened a New York office. With their UK operation having doubled in the last 8 months and offices already opened in Germany and … [Read more...]
Remembering Steve Jobs
Steve Jobes died. Our social visionary, computer genius and successful entrepreneur who founded Apple Computer, NeXT and Pixar, passed away yesterday at the young age of 56. He lived a long battle … [Read more...]
Defining your Service Cloud or Call Center
In the last Dreamforce 2011 conference, a lot of emphasis was placed on the social profile within their Service cloud. That is, having that user’s relevant Facebook and Twitter stream on the … [Read more...]
#f8 FACEBOOK CONFERENCE, San Francisco, Sept 22
Five more nights of sleep until f8, Facebook Conference 2011. It’s of interest, not just for developers. It’s a good idea for entrepreneurs and innovators as well. This … [Read more...]
Salesforce.com’s Growth
Last week’s Announcement of Salesforce.com first quarter’s results revealed an annual revenue forecast of better than $2b for 2011. Very good. However, the numbers below the top line reveal … [Read more...]
Radian6 Announces Plans for Radian6 for Salesforce on Salesforce.com’s AppExchange
Companies will be able to monitor a broad range of social media, engage with customers, and surface valuable social metrics from the Radian6 platform directly within Service Cloud CLOUDFORCE 2011 -- … [Read more...]
Young Employees Social Approach to Email puts UK Business at Risk
‘Generation Gmail’ heading for office culture clash reveals new research from Mimecast London, UK — Results launched today from an international research project commissioned by Mimecast® have … [Read more...]
Salesforce.com SuperBowl 2011 Ad Video
To spend 3 million dollars for a 30 second ad may be a lot of money, especially when you consider the potential 100 million targeted viewers. A YouTube video going viral would have a better … [Read more...]
