More than 10,000 Companies Can Now Monitor and Respond to Facebook Wall Posts From Within Their Customer Support System SAN FRANCISCO — Zendesk, the proven cloud-based help desk software provider, today announced Zendesk for Facebook, enabling customer service teams to engage with their Facebook users from within Zendesk. This helps to ensure satisfaction even when … Read more
The newest version of TargetX’s SRM® introduces social engagement to the leading customer relationship management system in college recruiting. CONSHOHOCKEN, Pa. — Student recruiting firm TargetX has announced a dramatic series of enhancements to its CRM tool for college admissions. The Student Recruitment Manager (SRM), first introduced in 2008, now makes it possible to connect … Read more
Europe’s leading social media monitoring company, Brandwatch, has opened a New York office. With their UK operation having doubled in the last 8 months and offices already opened in Germany and Brazil, opening of the North American office sees Brandwatch square up to Salesforce owned Canadian rival Radian 6, sold earlier this year for $340m. … Read more
Steve Jobes died. Our social visionary, computer genius and successful entrepreneur who founded Apple Computer, NeXT and Pixar, passed away yesterday at the young age of 56. He lived a long battle with pancreatic cancer. After his first battle with cancer, Steve gave an inspiring speech at the June 2005 Graduation ceremony of Stanford University, … Read more
In the last Dreamforce 2011 conference, a lot of emphasis was placed on the social profile within their Service cloud. That is, having that user’s relevant Facebook and Twitter stream on the agent’s window. Along with Data.com and Dun and Bradstreet, you can have accurate data from that user. As well, Salesforce also recommends the … Read more
Five more nights of sleep until f8, Facebook Conference 2011. It’s of interest, not just for developers. It’s a good idea for entrepreneurs and innovators as well. This conference will be all about building a more social web by defining tomorrow’s websites, apps and devices. From a business point of view, not to be … Read more
Last week’s Announcement of Salesforce.com first quarter’s results revealed an annual revenue forecast of better than $2b for 2011. Very good. However, the numbers below the top line reveal that Salesforce.com’s prior accelerated growth rate is tamed. Should we be sad about it? We think not. Prior-year growth figures were in the order of a … Read more
Companies will be able to monitor a broad range of social media, engage with customers, and surface valuable social metrics from the Radian6 platform directly within Service Cloud CLOUDFORCE 2011 — Radian6 today unveiled plans for Radian6 for Salesforce, bringing new social capabilities to the Salesforce Service Cloud experience. Monitoring the overwhelming volume of social … Read more
‘Generation Gmail’ heading for office culture clash reveals new research from Mimecast London, UK — Results launched today from an international research project commissioned by Mimecast® have revealed that offices are being compromised by an emerging ‘Generation Gmail’ of corporate email users. A new cohort of social media savvy employees, Generation Gmail, displays a particular … Read more
To spend 3 million dollars for a 30 second ad may be a lot of money, especially when you consider the potential 100 million targeted viewers. A YouTube video going viral would have a better effect. Entertainer Justin Bieber has over 430 million views for a single video without spending 3 million dollars. Salesforce will … Read more