Service Desk, Service Cloud
According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global world*. Second place is ERP (enterprise resource planning), and Office Suites coming in third. According to the Gartner report, organizations are most interested in increasing spending on … Read more
Here is a great infographic on the history of ITIL, ITIL certified professionals, and the average salary of an ITIL Certified Professional.
Source: Ericsson Press Releases Ericsson ConsumerLab has identified some of the most important consumer trends for the coming year The cloud reshaping consumer needs and women driving the smartphone market are some of the important trends Young people’s behavior changes society and the internet gets put to new use in times of economic uncertainty As … Read more
New Postcode Anywhere survey focuses on causes of cart abandonment Shipping charges, concerns about security and the purchasing process taking too long are the three things most likely to make consumers abandon online purchases, according to a new study by ecommerce software and services specialist Postcode Anywhere. The study asked 2,000 North American consumers a … Read more
(ISC)2® Foundation to Offer US$145,000 for 2013 Information Security Scholarships Grant opportunities available to women, undergraduate, graduate and post-graduate students and faculty worldwide; candidates must apply by March 31st London, UK – Students and academics pursuing education in information security can begin their applications for 2013 scholarship funding from the (ISC)2® (“ISC-squared”) Foundation. The charitable … Read more
Available in the iBooks Store on iTunes, New iBook Makes Learning Convenient and Economical for Cyber Security Professionals London, UK — (ISC)² ® (“ISC-squared”), the not-for-profit global leader in educating and certifying information security professionals throughout their careers, today announced the availability of the first two domains of the CISSP CBK iBook: Access Control, and … Read more
It’s 2012 and companies care about social media. They use it to increasing their demand generation strategies using Facebook Fan Pages, Corporate Twitter accounts, beautiful Pinterest photographs, and even YouTube channels, just to name a few. In the “Call Center”, they can monitor what’s being said about your company or your product. You can use … Read more
Together, LANDesk and Wavelink provide the industry’s first true end-to-end mobility management solution across the broadest range of platforms and devices LONDON – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced it has acquired Wavelink, a leading provider of mission critical mobility management solutions. The acquisition … Read more
Social Media Integration Enables Real-Time Customer Support, Engagement Monitor, route and respond to social media support requests Automatically escalate spikes in social media requests with certain keywords Social interactions handled completely within the Zoho Support UI PLEASANTON, Calif.– Zoho continues its effort to lead small and medium businesses successfully into the social sphere, announcing today … Read more
Survey of Nearly 200 IT Professionals Finds Proliferation of Mobile Devices in the Workplace Continues to Create Management and Security Problems The role of IT managers has changed drastically in a short period of time – revolutionized by smart mobile devices and increased remote connection tools. While end users in the workforce are rapidly making … Read more