If you are now quite sure what ITIL is all about, here are 4 quick videos from www.itsmsolutions.com. The 4th one on the list is the meat and potatoes for ITIL, which I recommend viewing (see … [Read more...]
Top 7 Reasons for Calling the HelpDesk
I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system. We call … [Read more...]
ITIL Online Foundation Training [VIDEO]
If you are self-studying the ITIL V3 exam, and did a few practice exams, it will be fairly clear where your area of weakness are. Thus, here are some good short videos from … [Read more...]
ITIL Foundation V3 Exam Questions and Answers [VIDEO]
If you enjoy doing exams similar to a “TV Game show”, you’ll enjoy this video. That is, of course, if you get the answers right. Getting them wrong will certainly leave you feeling … [Read more...]
ITIL Version 3 Certification Exam Tips [VIDEO]
Good overall tips Some suggestions to help you pass the ITIL version 3 Foundation-level Certification Exam http://youtu.be/R1s6kGa97iE … [Read more...]
The Importance of an ITIL Helpdesk and ITIL Change Management [VIDEO]
This video animation on Introduction to ITIL is very well done. It brings back memories of my IT years, and all the “in the trenches” stories that go along with it. I love the late … [Read more...]
ITIL Foundation v3 Online Training [VIDEO]
Here is a a fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. In this video, it gives good unique analogies in defining … [Read more...]
LiveTime launches first Cloud ITSM solution based on HTML5
LiveTime expands ITSM leadership as it adds rich user experience, report builder, and multi-tenancy to its cloud based ITSM solution. Newport Beach, CA -- LiveTime Software, a leading provider of … [Read more...]
Best ITIL Books for the ITSM Professional in 2011
Professional Top Recommendations of last year are 'Must Have Read's for 2011.Based on an informal survey, were the top 3 recommendations for 2010: Configuration Management: Expert Guidance for IT … [Read more...]
ILX Launches Accredited ITIL – Live course – Instructor Led Training Delivered over the Internet
Virtual classroom support delivered through the web into the comfort of your home LONDON – ILX Group plc, the global software company delivering innovative Best Practice training solutions, … [Read more...]
