IT Infrastructure Library
If you are now quite sure what ITIL is all about, here are 4 quick videos from www.itsmsolutions.com. The 4th one on the list is the meat and potatoes for ITIL, which I recommend viewing (see embedded video, below). These video introduces the student to the key concepts of ITIL v3 and its Service Lifecycle. … Read more
I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system. We call them “drive-by’s” (though this isn’t funny in some major US cities). All incidents should be logged via an online web form, email, … Read more
If you are self-studying the ITIL V3 exam, and did a few practice exams, it will be fairly clear where your area of weakness are. Thus, here are some good short videos from www.ITILTrainingZone.com that will help clarify some of the points. For some reason, Lesson 1 and 4 are yanked off, but the rest … Read more
If you enjoy doing exams similar to a “TV Game show”, you’ll enjoy this video. That is, of course, if you get the answers right. Getting them wrong will certainly leave you feeling dejected, and possibly in panic mode. Here are 10 Q&A for the ITIL V3 Foundation from the www.itilsecrets.com site. YOU’LL NEED TO … Read more
Good overall tips Some suggestions to help you pass the ITIL version 3 Foundation-level Certification Exam http://youtu.be/R1s6kGa97iE
This video animation on Introduction to ITIL is very well done. It brings back memories of my IT years, and all the “in the trenches” stories that go along with it. I love the late nights and eating pizza analogies. This video explains why ITIL Change Management is needed through the eyes of Joe the … Read more
Here is a a fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. In this video, it gives good unique analogies in defining the terms resource, capability, value, utility (fit for purpose) and warranty (fit for use) I wish this person would … Read more
LiveTime expands ITSM leadership as it adds rich user experience, report builder, and multi-tenancy to its cloud based ITSM solution. Newport Beach, CA — LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced the release of LiveTime 6.5 based on HTML5. With more than 100 new features and … Read more
Professional Top Recommendations of last year are ‘Must Have Read’s for 2011. Based on an informal survey, were the top 3 recommendations for 2010: Configuration Management: Expert Guidance for IT Service Managers and Practitioners Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. … Read more
Virtual classroom support delivered through the web into the comfort of your home LONDON – ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its accredited ITIL® Live course. This online training course is facilitated by experienced ITIL® trainers and supported through cutting edge e-learning content to help candidates … Read more