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Enterprise Security Increasingly Challenging for CSOs [Report]

September 25, 2013 by CRM Helpdesk Software

New (ISC)2® CXO Report Finds Conflicting Demands, Goals and Threats Make Enterprise Security Increasingly Challenging for CSOs C-level data from the 2013 (ISC)² Global Information Security … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases

(ISC)²® Foundation Announces 2013 Information Security Scholarship Recipients

September 15, 2013 by CRM Helpdesk Software

Three European recipients of scholarships that foster next generation of cyber security professionals and research London -- The (ISC)² (“ISC-squared”) Foundation, a charitable trust that aims to … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases, Service Cloud

What is the Information Technology Infrastructure Library? [INFOGRAPHIC]

March 11, 2013 by CRM Helpdesk Software

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Service Cloud

The Impact of Cloud Technologies on IT Service Management (ITSM)

March 7, 2013 by CRM Helpdesk Software

Webinar: Thursday, March 14, 2013 @ 8am PT / 11am ET / 5pm CEST The results of the FrontRange Solutions and THINKstrategies 2013 Cloud Management survey are in! Join us as THINKstrategies’ Managing … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases, Service Cloud, Webinar

What is ITIL? [INFOGRAPHIC]

March 6, 2013 by CRM Helpdesk Software

Here is a great infographic on the history of ITIL, ITIL certified professionals,  and the average salary of an ITIL Certified Professional. … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Service Cloud

ISC-squared Foundation to Offer $145K USD for 2013 Information Security Scholarships

November 26, 2012 by CRM Helpdesk Software

(ISC)2® Foundation to Offer US$145,000 for 2013 Information Security Scholarships Grant opportunities available to women, undergraduate, graduate and post-graduate students and faculty worldwide; … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases, Technology Security

(ISC)²® Releases iBook Guide to the CISSP® CBK®

September 13, 2012 by CRM Helpdesk Software

Available in the iBooks Store on iTunes, New iBook Makes Learning Convenient and Economical for Cyber Security Professionals London, UK — (ISC)² ® (“ISC-squared”), the not-for-profit global … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases

LANDesk Acquires Wavelink to Redefine Mobility Management

June 20, 2012 by CRM Helpdesk Software

Together, LANDesk and Wavelink provide the industry’s first true end-to-end mobility management solution across the broadest range of platforms and devices LONDON – LANDesk Software, a global … [Read more...]

Filed Under: Help Desk Software, IT Infrastructure Library, Press Releases, Service Cloud

BMC Remedyforce Exceeds 100 Customers in 300 Days

November 28, 2011 by CRM Helpdesk Software

BMC Remedyforce Service Desk Solution is the Fastest-Growing SaaS Platform, Significantly Outpacing Competitive Solutions HOUSTON -- BMC Software, the leader in IT Service Management (ITSM), today … [Read more...]

Filed Under: Cloud Computing, Help Desk Software, IT Infrastructure Library, Press Releases, Service Cloud

Service Desk Managers Are Overloaded

September 20, 2011 by CRM Helpdesk Software

LANDesk research reveals increased pressure on service desk managers to handle mobile devices London -- In an increasingly tech-savvy society, it is no surprise that users are becoming heavily … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Press Releases, Service Cloud

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