Help Desk Software
Alliance of Cloud-Based Help Desk Providers Advocates for Open Standards Dallas, TX – TeamSupport.com (http://www.TeamSupport.com) – an emerging leader in SaaS-based customer service and help desk tools – today announced their membership in NetworkedHelpDesk.org. The organization, a collaboration of similarly focused software providers, is committed to delivering a superior customer experience by creating seamless communication … Read more
California based innovator, Web Help Desk today announced that the Web Help Desk fully supports the newly released Apple operating system, Mac OS X 10.7 Lion. From its inception, the Web Help Desk established itself as the leading ITSM solution running on the Mac OS platform. Web Help Desk’s centralized approach to ITSM simplifies the … Read more
I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system. We call them “drive-by’s” (though this isn’t funny in some major US cities). All incidents should be logged via an online web form, email, … Read more
LiveTime’s integration with ZENworks, eDirectory and SUSE Linux Enterprise Server provides Novell with best of breed Cloud based ITIL Service Management solution. Newport Beach, CA –– LiveTime Software, a leading provider of Web, SaaS, and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced an agreement with Novell for worldwide distribution … Read more
LANDesk’s Industry Open Platform Features Connectors, Software Development Kit and a Resource Center with Industry Best Practices LAS VEGAS and Interchange –– LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today introduced the LANDesk® Management Automation Platform, an IT process management solution, designed to enable organizations to easily … Read more
If you are like me, you have an Gmail account for your personal email, and use Google Apps for hosting your corporate domain for multiple addresses. Like a pack-rat, the problem lies in finding the right information from all that data. Why? Because when you compose an email, often it’s based on a previous correspondence … Read more
Technology people must love the Rolling Stones. Bill Gates of Microsoft used the song “Start me up” for their Windows 95 launch because of the infamous “Windows start” button. Today, the Salesforce.com song was clearly “Get off my Cloud”. If you were standing outside of the Moscone Center, SugarCRM were handing out books “Behind the … Read more
Salesforce.com introduced the ultimate internal collaboration tool for businesses that it dubbed a “Facebook and Twitter for the Enterprise” along with a range of cloud-based offerings. The product, Chatter, was unveiled at the Dreamforce developer conference in San Francisco. Salesforce said it’s aiming at competing software products such as Microsoft’s SharePoint and IBM’s Lotus Notes. … Read more
LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management. Newport Beach, CA — LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced the release of LiveTime 6. This release features more than 100 new … Read more
CIOs found to be increasingly underwhelmed by industry’s current break-fix approach London – Fujitsu is challenging the current status quo for commoditised desktop managed services (DMS) with the launch of its new DMS offering, available in the UK from today. The service has been developed in response to the demand from customers for desktop managed … Read more