LANDesk research reveals increased pressure on service desk managers to handle mobile devices London -- In an increasingly tech-savvy society, it is no surprise that users are becoming heavily … [Read more...]
Top 7 Reasons for Calling the HelpDesk
I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system. We call … [Read more...]
Five9 Virtual Call Center Software Receives 2011 CRM Excellence Award
Five9 recognized for CRM Excellence by the premier CRM, contact center and teleservices publication PLEASANTON, Calif. -- Five9, the leading provider of cloud-based call center software, announced … [Read more...]
P2P versus B2B, B2C Marketing: Why People-to-People is Important
The SuperBowl XLV is approaching. Yes, THE 2011 SuperBowl, but why they still use roman numerals is beyond me. How much does it costs for a 30 second ad? $3 Million for a single 30 seconds … [Read more...]
Salesforce.com and BMC Software Transform IT Management With Launch of RemedyForce
RemedyForce, a new strategic cloud offering from both companies combines the strengths of two market leaders RemedyForce gives customers access to a simple, fast IT service management solution to … [Read more...]
Call Center Support Jobs: Today’s Challenges
Consider these two headlines: UK Call Centers A More Attractive Place To Work, But Keeping Talent Will Be Critical 56% of Gen Y’s will leave their current job within a year A … [Read more...]
IT Execs Agree Social Media Improves Customer Relations
Research shows UK is turning social media to business value in spite of security concerns, with Linkedin and Facebook still preferred over Twitter - The lines have officially been blurred between … [Read more...]
SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
Online poll reinforces increase in customer churn as result of poor experience A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centers … [Read more...]
Customer Service Must be Less than 2 minutes?
If you shop online, and I’m sure most readers do, then you’ll be glad to know a recent crackdown or trend is happening as we speak. There are just too many scams or tricks on the … [Read more...]
ManageMyComplaints.com Launches New Cloud Based Customer Complaint and Feedback Management Service
managemycomplaints.com (MMC) has today launched the first-ever online customer complaint and feedback management service targeted at Small and Medium seized enterprises (SMEs). The service is cloud … [Read more...]
