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Lightning to Improve Customer Service at Elevator Industry’s leader KONE

December 6, 2016 by Astrid van Dorst

Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone's customers worldwide The leading elevator and escalator company … [Read more...]

Filed Under: CRM, Customer Service, Service Cloud

Salesforce Unveils Desk.com Business Plus for SMBs

July 2, 2015 by Astrid van Dorst

Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Help Desk Software

Salesforce launches Superior Mobile Apps: Sales Cloud1, Service Cloud1

October 8, 2014 by Astrid van Dorst

Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday.  Sales reps and service agents now can access a wide range of CRM tools vial their mobile … [Read more...]

Filed Under: Cloud Computing, CRM helpdesk news, Customer Service, Marketing Cloud

What is the Information Technology Infrastructure Library? [INFOGRAPHIC]

March 11, 2013 by CRM Helpdesk Software

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Service Cloud

What is ITIL? [INFOGRAPHIC]

March 6, 2013 by CRM Helpdesk Software

Here is a great infographic on the history of ITIL, ITIL certified professionals,  and the average salary of an ITIL Certified Professional. … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Service Cloud

LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce

May 12, 2012 by CRM Helpdesk Software

Survey of Nearly 200 IT Professionals Finds Proliferation of Mobile Devices in the Workplace Continues to Create Management and Security Problems The role of IT managers has changed drastically in … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Press Releases, Service Cloud

Zuora Implements Zendesk Cloud-Based Help Desk

October 14, 2011 by CRM Helpdesk Software

Zuora Global Support Portal helps company streamline customer support, boosting response rate and delivering better visibility into customer issues REDWOOD CITY, Calif. and SAN FRANCISCO -- Zuora, … [Read more...]

Filed Under: Cloud Computing, Customer Service, Help Desk Software, Press Releases, Service Cloud

Vertical Solutions, Inc. Positioned in 2011 “Magic Quadrant for Field Service Management”

October 14, 2011 by CRM Helpdesk Software

Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in “Magic Quadrant for CRM Customer Service Contact Centers” Cincinnati, OH -- Vertical Solutions, … [Read more...]

Filed Under: Customer Service, Press Releases, Service Cloud

Defining your Service Cloud or Call Center

October 6, 2011 by Jimson Lee

In the last Dreamforce 2011 conference, a lot of emphasis was placed on the social profile within their Service cloud.  That is, having that user’s relevant Facebook and Twitter stream on the … [Read more...]

Filed Under: Cloud Computing, Customer Service, Help Desk Software, Jimson Lee, Service Cloud, Social Media

Radian6 & Competitors- People are Waking Up

September 20, 2011 by Jimson Lee

I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people's complaints or queries directly through social media. … [Read more...]

Filed Under: Cloud Computing, CRM, Customer Service, Help Desk Software, Jimson Lee Tagged With: Cloud Computing, CRM, helpdesk software, radian6

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