Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone's customers worldwide The leading elevator and escalator company … [Read more...]
Salesforce Unveils Desk.com Business Plus for SMBs
Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new … [Read more...]
Salesforce launches Superior Mobile Apps: Sales Cloud1, Service Cloud1
Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday. Sales reps and service agents now can access a wide range of CRM tools vial their mobile … [Read more...]
What is the Information Technology Infrastructure Library? [INFOGRAPHIC]
The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a … [Read more...]
What is ITIL? [INFOGRAPHIC]
Here is a great infographic on the history of ITIL, ITIL certified professionals, and the average salary of an ITIL Certified Professional. … [Read more...]
LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce
Survey of Nearly 200 IT Professionals Finds Proliferation of Mobile Devices in the Workplace Continues to Create Management and Security Problems The role of IT managers has changed drastically in … [Read more...]
Zuora Implements Zendesk Cloud-Based Help Desk
Zuora Global Support Portal helps company streamline customer support, boosting response rate and delivering better visibility into customer issues REDWOOD CITY, Calif. and SAN FRANCISCO -- Zuora, … [Read more...]
Vertical Solutions, Inc. Positioned in 2011 “Magic Quadrant for Field Service Management”
Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in “Magic Quadrant for CRM Customer Service Contact Centers” Cincinnati, OH -- Vertical Solutions, … [Read more...]
Defining your Service Cloud or Call Center
In the last Dreamforce 2011 conference, a lot of emphasis was placed on the social profile within their Service cloud. That is, having that user’s relevant Facebook and Twitter stream on the … [Read more...]
Radian6 & Competitors- People are Waking Up
I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people's complaints or queries directly through social media. … [Read more...]
