Did you know that 73% of consumers will ghost a brand after 3 or fewer negative customer service experiences? A recent survey by retaildive.com that out for us. As we commence 2023, we are living … [Read more...]
Lightning to Improve Customer Service at Elevator Industry’s leader KONE
Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone's customers worldwide The leading elevator and escalator company … [Read more...]
Integrate QuickBooks Online with Salesforce Service Cloud
Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. There are two immediate benefits of this: One is for companies where customers pay … [Read more...]
Salesforce Unveils Desk.com Business Plus for SMBs
Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new … [Read more...]
Salesforce Unveils Service for Apps
Service for Apps - the Future of In-App Mobile Support Today Salesforce unveiled several mobile CRM related releases that will significantly improve its CRM usage for its clients on the go. … [Read more...]
Salesforce launches Superior Mobile Apps: Sales Cloud1, Service Cloud1
Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday. Sales reps and service agents now can access a wide range of CRM tools vial their mobile … [Read more...]
Enterprise Security Increasingly Challenging for CSOs [Report]
New (ISC)2® CXO Report Finds Conflicting Demands, Goals and Threats Make Enterprise Security Increasingly Challenging for CSOs C-level data from the 2013 (ISC)² Global Information Security … [Read more...]
(ISC)²® Foundation Announces 2013 Information Security Scholarship Recipients
Three European recipients of scholarships that foster next generation of cyber security professionals and research London -- The (ISC)² (“ISC-squared”) Foundation, a charitable trust that aims to … [Read more...]
What is the Information Technology Infrastructure Library? [INFOGRAPHIC]
The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a … [Read more...]
The Impact of Cloud Technologies on IT Service Management (ITSM)
Webinar: Thursday, March 14, 2013 @ 8am PT / 11am ET / 5pm CEST The results of the FrontRange Solutions and THINKstrategies 2013 Cloud Management survey are in! Join us as THINKstrategies’ Managing … [Read more...]
