Service Desk, Service Cloud
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalised service.
Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone’s customers worldwide The leading elevator and escalator company expands its use of Salesforce, to bring together cutting-edge technology and field service teams, providing a richer customer service experience. Kone plans to send data from its IoT connected … Read more
Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. There are two immediate benefits of this: One is for companies where customers pay for a support contract—support teams can now see if the customer is up to date on their service contract payments. The other is for any … Read more
Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new capabilities are added to specifically boost customer retention, improve response times of customer issue resolution and most importantly, enhance agent productivity. Desk.com is the all-in-one customer support app … Read more
Service for Apps – the Future of In-App Mobile Support Today Salesforce unveiled several mobile CRM related releases that will significantly improve its CRM usage for its clients on the go. Companies can now build multi-channel customer service – including live video chat with a customer service agent – into their mobile apps to deliver … Read more
Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday. Sales reps and service agents now can access a wide range of CRM tools vial their mobile devices, to realize smarter sales and transformative customer service. Last November, Salesforce.com introduced Salesforce1 ~ a major stepping stone in making its CRM tools mobile. Salesforce1 … Read more
New (ISC)2® CXO Report Finds Conflicting Demands, Goals and Threats Make Enterprise Security Increasingly Challenging for CSOs C-level data from the 2013 (ISC)² Global Information Security Workforce Study illustrates paradoxes in application vulnerabilities, mobile devices and shortage of qualified staff London – (ISC)2® (“ISC-squared”), the world’s largest not-for-profit information security professional body and administrators of … Read more
Three European recipients of scholarships that foster next generation of cyber security professionals and research London — The (ISC)² (“ISC-squared”) Foundation, a charitable trust that aims to empower students, teachers and the general public to secure their online life with cyber security education and awareness programmes, today announced the recipients of its 2013 information security … Read more
The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL allows the organization to establish a baseline from which it … Read more
Webinar: Thursday, March 14, 2013 @ 8am PT / 11am ET / 5pm CEST The results of the FrontRange Solutions and THINKstrategies 2013 Cloud Management survey are in! Join us as THINKstrategies’ Managing Director Jeff Kaplan overviews industry findings from more than 350+ respondents on the key trends, drivers and maturity of Hybrid ITSM and … Read more