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Salesforce Service Cloud: what is it and what are the use cases?
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalised service.
Marketing Cloud Predictive Journeys Announced at Salesforce World Tour in New York
Today, Salesforce announced its Marketing Cloud Predictive Journeys, with Predictive Scores and Predictive Audiences. With this new product, marketers can fuse CRM and marketing data with relevant contextual data such as web browsing activity and email “Whether you’re looking to collect behavioral data and infer preferences, predict the next best content, or deliver personalized messages … Read more
Microsoft Announced New Office 2013 and Office 365: Device-based, but Cloud-focused
On Monday, Microsoft announced the public version of its new cloud-focused, device-based Office: Office 2013 with Office 365. Office 2013 will be installed locally on devices, while the cloud-based edition, Office 365, will from now on be the main focus of development, said CEO Steve Ballmer during a webcast press conference earlier this week. The … Read more
SpringOne 2GX – October 19 – 22, 2010, Chicago, IL
SpringSource in conjunction with the No Fluff Just Stuff Symposium Series are pleased to present SpringOne 2GX, the premier Java event of 2010. SpringOne 2GX is a collocated event covering the entire Spring ecosystem and Groovy/Grails technologies. SpringOne 2GX is a one-of-a-kind conference for application developers, solution architects, web operations and IT teams who develop, … Read more
Syntellect Announces PhoneLink for Siebel CRM
The Next Generation CTI Product for Siebel 7 & 8 Customers PHOENIX — Existing Siebel 7.x CTI Connect customers now have a cost-effective, like-for-like solution that offers a simple upgrade path to enhanced CTI with the latest versions of Siebel CRM. Syntellect PhoneLink for Siebel provides upgrading and new Siebel customers with the same enhanced … Read more
NetSuite Announces New Financial Planning Module Enabling Business Performance Management
Companies Gain Cost-Effective, Timely Access to Sophisticated Management and Planning Capabilities that On-Premise Vendors Sell for Millions of Dollars SAN MATEO, Calif., — NetSuite Inc. (NYSE: N) , a leading vendor of on-demand, integrated business software suites for mid-market businesses and divisions of large companies, today announced plans to offer a new Financial Planning module … Read more
Synygy Announces Full Integration with Salesforce CRM
Merges SPM and CRM with Single Sign-On and Seamless, Complete Functionality CHESTER, Pa.–Synygy Inc., the most experienced provider of sales performance management (SPM) solutions, today announced that Synygy’s suite of on-demand SPM applications is now fully integrated with Salesforce CRM—seamlessly merging the management of sales performance and the management of customer relationships. Salespeople and sales … Read more
Numara Software Releases Numara Track-It! 9
Tampa, Fla. – Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe. With unmatched ease-of-use and integrated automation, Numara Track-It! … Read more
SugarCRM Delivers Enhanced Web Services and Improved Mobile CRM Tools
New Features Enable Users to Quickly Create New Themes and Custom Mobile Views, and Offers More Dynamic Team Management and Integration Capabilities Surrounding Core CRM Processes CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of its new web services framework, platform improvements, and … Read more