When was the last time the local news carried a story of a bank robbery? I’m referring to the ski mask and firearm weapon of choice. It’s not as much as before. Sadly, movies like the Ocean’s … [Read more...]
Google Wave and CRM, the Next Killer App?
Google Wave’s 80 minute video from last May’s Google Wave Developer Preview at Google I/O 2009 Conference generated almost 5 million views. Google is known for developing next generation apps: some … [Read more...]
Zoho Success Leads to ZOHO Corp.
Zoho Success Leads to ZOHO Corp. Parent Company Renamed to Reflect Zoho’s Emergence as Dominant Division PLEASANTON, Calif.--Zoho today announced that the name of its parent company has changed … [Read more...]
Why CRM and Social Media is More Important in a Recession
The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after … [Read more...]
5 New Year Resolutions to Get Your Call Centre Fit for 2009
The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions. With the current state of the economy, Call centers and customer service are really … [Read more...]
Toll-free, Cheap or Free Conference Calls and Web Presentations
With today's economy, we all need to try and save money. My number one expense is travel costs, so if I can find a way to do some support or presentations remotely, I will. When trying to save … [Read more...]
Gmail Outage Raises Doubts About Cloud Computing
Were YOU affected? I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying "Unable to connect to server". I said, WTF? How can Goliath go down? My … [Read more...]
iDashboards presents Olympic Results Tracking
If you work in a Call Center or Service Desk, you know the importance of customer scorecards, detailed support metrics, and overall customer service efficiency. As well, you probably track and … [Read more...]
ITIL® Can Help Companies Improve Storage Processes
ITIL Can Help Companies Improve Storage ProcessesBy Ann All Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL). In an interview … [Read more...]
