When was the last time the local news carried a story of a bank robbery? I’m referring to the ski mask and firearm weapon of choice. It’s not as much as before. Sadly, movies like the Ocean’s Eleven and The Italian Job glorified criminals Banks do not report news of credit card fraud or online … Read more
Google Wave’s 80 minute video from last May’s Google Wave Developer Preview at Google I/O 2009 Conference generated almost 5 million views. Google is known for developing next generation apps: some are great, some good, and some just downright awful and complicated. But this one may be the next killer app, if it’s launched properly. … Read more
Zoho Success Leads to ZOHO Corp. Parent Company Renamed to Reflect Zoho’s Emergence as Dominant Division PLEASANTON, Calif.–Zoho today announced that the name of its parent company has changed from AdventNet, Inc., to ZOHO Corporation, effective immediately. The name change represents the evolution of the company and the emergence of Zoho as its widely known … Read more
The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after it’s own kind. I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a … Read more
The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions. With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one … Read more
With today’s economy, we all need to try and save money. My number one expense is travel costs, so if I can find a way to do some support or presentations remotely, I will. When trying to save money, conference calling and web presentations are the best way to communicate to clients and co-workers. Of … Read more
Were YOU affected? I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying “Unable to connect to server”. I said, WTF? How can Goliath go down? My Exchange server is one thing, but my trusted Gmail? How about all the SMB companies who converted … Read more
If you work in a Call Center or Service Desk, you know the importance of customer scorecards, detailed support metrics, and overall customer service efficiency. As well, you probably track and measure incoming call volumes, problems resolved, and types of issues. With the Beijing Olympics in full force, iDashboards presents an Olympic moment with Real … Read more
ITIL Can Help Companies Improve Storage ProcessesBy Ann All Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL). In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that Version 3 of ITIL, released in … Read more