Did you know that 73% of consumers will ghost a brand after 3 or fewer negative customer service experiences? A recent survey by retaildive.com that out for us. As we commence 2023, we are living … [Read more...]
Box-Salesforce Integration Boosts Cloud Business Productivity
Today, Salesforce and Box introduced their new, more integrated relationship. Previously, Box was featured on the Salesforce App Exchange as an add-on. Now it's in the CRM itself. For users, there … [Read more...]
Marketing Cloud Predictive Journeys Announced at Salesforce World Tour in New York
Today, Salesforce announced its Marketing Cloud Predictive Journeys, with Predictive Scores and Predictive Audiences. With this new product, marketers can fuse CRM and marketing data with relevant … [Read more...]
SalesforceIQ Integrates with Desk.com for Better SMB Sales and Customer Service
Yesterday, Salesforce introduced a new integration of Desk.com with SalesforceIQ. This integration will help small and medium-sized companies (SMB) to realize customer service and sales in a smarter … [Read more...]
New Microsoft-Salesforce Integration Era Planned
:: Long term rivals: Microsoft + Salesforce, announce full-fledge collaboration plans :: In his keynote speech at Dreamforce 2015 yesterday, Salesforce CEO Marc Benioff announced Microsoft and … [Read more...]
Next Gen Salesforce Analytics Cloud has Actionable Intelligence
Salesforce is announcing the next generation of Salesforce Analytics Cloud, delivering actionable intelligence across the Customer Success Platform. New Wave Actions will enable Salesforce users to … [Read more...]
10 Cloud Co’s to watch (spotted at Cloud World Forum London 2015)
Cloud World Forum London wasn’t what I expected this year. But, there’s good & bad*. The good: ten niche vendors, who might have been overshadowed by marketing prowess of big league complete-suite … [Read more...]
Salesforce Unveils Service for Apps
Service for Apps - the Future of In-App Mobile Support Today Salesforce unveiled several mobile CRM related releases that will significantly improve its CRM usage for its clients on the go. … [Read more...]
Salesforce.com Releases Salesforce Wear
Salesforce unveiled the world's first enterprise cloud computing app for wearables, Salesforce Wear. Leading other enterprise cloud players and customers, it anticipates the near-future … [Read more...]
Microsoft and salesforce.com Announce Global, Strategic Partnership
Industry leaders to deliver new solutions and mobile experiences for mutual customers. REDMOND, Wash. and SAN FRANCISCO - Microsoft Corp. and salesforce.com (NYSE: CRM) announced a strategic … [Read more...]
