CRM Helpdesk News
Help Desk Provider ‘Friends’ Social Network TeamSupport.com – an emerging leader in SaaS-based customer service and help desk tools – today announced an integration of the company’s flagship TeamSupport product with social networking phenomenon Facebook. "With some 150 million users in the United States alone, Facebook is the ‘go to’ destination for friends, families, and … Read more
Chicago, IL – Intelestream, Inc., a leading provider of CRM consulting and CRM Software as a Service today unveiled intelecrm version 3.5. The new product release focuses on more options for integration and enhancements to order management functionality. Included in the release are the following new features: More choices for Credit card processing: Paypal and … Read more
Hubcase announced availability of cloud based Hubcase Exchange and Free Service Desk. For the first time, businesses can escalate support cases from system to system, across partnering organizations. Up to this date, all B2B escalations have been done manually by phone and email. “Your CRM or service desk is a liability to your customer satisfaction”, … Read more
The good folks at BrianSell.net have produced a great 4 page summary outlining the differences between SugarCRM and Salesforce.com. Everything from price to data management and backup. Here is a snippet, but you’ll have to go through their registration to download the whitepaper. Too bad this isn’t an iPhone app.
BARCELONA — Veeva Systems, the global leader in cloud CRM solutions for the life sciences industry announces the ability to integrate with Mederi, a leading provider of network intelligence and insights for the healthcare industry. The seamless integration between Veeva CRM and Mederi allows pharmaceutical companies to manage their customer relationships and to analyse professional … Read more
Web-based Help Desk Application Helps Companies Streamline Customer Support Zoho Support users can easily manage and quickly reply to their customers’ requests Integrations with Zoho CRM and Zoho Chat enhance the value of Zoho Support Video tour of Zoho Support is available at http://bit.ly/zohosupport PLEASANTON, Calif. — Helping people work online, Zoho today announced the … Read more
Event Registration: Register Here Date and time: Thursday, October 28, 2010 11:00 am Pacific Daylight Time (San Francisco, GMT-07:00) Thursday, October 28, 2010 2:00 pm Eastern Daylight Time (New York, GMT-04:00) Thursday, October 28, 2010 7:00 pm Western European Summer Time (London, GMT+01:00) Thursday, October 28, 2010 8:00 pm Europe Summer Time (Berlin, GMT+02:00) Duration: … Read more
LiveTime’s integration with ZENworks, eDirectory and SUSE Linux Enterprise Server provides Novell with best of breed Cloud based ITIL Service Management solution. Newport Beach, CA –– LiveTime Software, a leading provider of Web, SaaS, and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced an agreement with Novell for worldwide distribution … Read more
LANDesk’s Industry Open Platform Features Connectors, Software Development Kit and a Resource Center with Industry Best Practices LAS VEGAS and Interchange –– LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today introduced the LANDesk® Management Automation Platform, an IT process management solution, designed to enable organizations to easily … Read more
SugarCRM to Showcase Proven CRM Strategies, Innovative New Products and Customer Case Studies SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced its CRM Acceleration Tour will arrive in London on October 5th, 2010. CRM Accelerations are one-day, intensive sessions to help business leaders develop and implement CRM strategy. … Read more