CRM Helpdesk News
Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new capabilities are added to specifically boost customer retention, improve response times of customer issue resolution and most importantly, enhance agent productivity. Desk.com is the all-in-one customer support app … Read more
Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday. Sales reps and service agents now can access a wide range of CRM tools vial their mobile devices, to realize smarter sales and transformative customer service. Last November, Salesforce.com introduced Salesforce1 ~ a major stepping stone in making its CRM tools mobile. Salesforce1 … Read more
At the ‘Salesforce1 World Tour’ conference in London yesterday, Salesforce.com announced it achieved #1 market share leadership in the CRM software market in the UK. This leadership position is based on the Total Software Market Revenue data for 2013 by Gartner. Marked as the fastest growing software company in the world, Salesforce.com has shown 42% … Read more
Survey of Nearly 200 IT Professionals Finds Proliferation of Mobile Devices in the Workplace Continues to Create Management and Security Problems The role of IT managers has changed drastically in a short period of time – revolutionized by smart mobile devices and increased remote connection tools. While end users in the workforce are rapidly making … Read more
X2Engine today announced the availability of X2Contacts beta, a new open source, Social Sales Management Application. Founded in early 2011 by veteran CRM software entrepreneur John Roberts, the company has been in stealth mode designing and developing X2Contacts, a next generation open source, social sales application for small and medium sized businesses. “In today’s global … Read more
Modern, "powerfully simple" enterprise resource planning solution delivers true business value to customers. REDMOND, Wash. – Microsoft Corp. (Nasdaq: "MSFT") today announced that Microsoft Dynamics AX 2012 is available to customers around the world in 25 countries and 23 languages. Kicking off a series of more than 100 global launch events celebrating the general availability … Read more
FrontRange Solutions, one of the core 6 ITIL Helpdesk Software suppliers, is appointing proven executive Mike Kohlsdorf as its new CEO, effective immediately. A quick competitive note on this management appointment: Good Match, Good Time From an outsider’s perspective, it might be good timing and a good match for both parties. Mr. Kohlsdorf has more … Read more
SAN FRANCISCO — Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution specifically designed for large, international, or multi-brand organizations. The new plan gives companies the ability to tailor their help desks according to their own needs while maintaining the … Read more
I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system. We call them “drive-by’s” (though this isn’t funny in some major US cities). All incidents should be logged via an online web form, email, … Read more
A Comparative Analysis of the Top 10 CRM Vendor Solutions >> Click here for the link to the CRM Buyers Guide from CRMsearch.com Juniper Media, a digital media company that delivers business technology focused content through online channels, has released the 2011 CRM Buyers Guide exclusively on CRMsearch.com. This free research advisory is an independent … Read more