Lightning to Improve Customer Service at Elevator Industry’s leader KONE

Kone improves customer service using Salesforce Lightning

Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone’s customers worldwide The leading elevator and escalator company expands its use of Salesforce, to bring together cutting-edge technology and field service teams, providing a richer customer service experience.  Kone plans to send data from its IoT connected … Read more

Salesforce Lightning: Intelligence for Sales Partner Community

salesforce lightning updates

Salesforce Lightning Partner Community Unveiled. Today’s introduction is a New Way For Companies to Empower Their Partners to Sell Faster and Smarter. This fast and intelligent solution is for companies looking to accelerate sales from their partner ecosystem. Lightning Partner Community helps companies to equip their resellers, franchisees, channel teams and more with the same … Read more

Box-Salesforce Integration Boosts Cloud Business Productivity

Today, Salesforce and Box introduced their new, more integrated relationship. Previously, Box was featured on the Salesforce App Exchange as an add-on. Now it’s in the CRM itself. For users, there will be Salesforce Files Connect for Box. For developers, there’s a Box SDK for Salesforce toolkit. The further-integration leads to more powerful business solutions … Read more

New Microsoft-Salesforce Integration Era Planned

CEO microsoft nadella salesforce benioff

:: Long term rivals: Microsoft + Salesforce, announce full-fledge collaboration plans :: In his keynote speech at Dreamforce 2015 yesterday, Salesforce CEO Marc Benioff announced Microsoft and Salesforce’s plans to further extend their strategic partnership to connect and integrate the Salesforce Customer Success Platform with Microsoft Office productivity apps and services. There will be an … Read more

Salesforce unveils new CRM tool for ‘Relationship Intelligence’ #DF15

Salesforce’s second major Dreamforce #DF15 announcement: Salesforce today announced SalesforceIQ, the future of selling for every business. Powered by groundbreaking Relationship Intelligence– technology that utilizes advanced data science to analyze company relationships with prospects, customers and partners, the new SalesforceIQ for Small Business and SalesforceIQ for Sales Cloud are transforming selling for businesses of every … Read more

Next Gen Salesforce Analytics Cloud has Actionable Intelligence

salesforce crm mobile cloud

Salesforce is announcing the next generation of Salesforce Analytics Cloud, delivering actionable intelligence across the Customer Success Platform. New Wave Actions will enable Salesforce users to take actions directly at the point of insight from within any Wave Analytics dashboard. In addition, Salesforce will deliver Wave visualizations across the entire Customer Success Platform. Salesforce’s on … Read more

Salesforce 2015 State of Sales Report Reveals Competitive Edge

Salesforce 2015 State of Sales Report

“High Performing Sales Teams leverage 3 aspects of digital marketing extensively: sales analytics, mobile sales apps, and collaborative selling through a company-wide sales culture. Predictive Analytics and Mobile Sales Apps are among the top new trends driving the future of sales.” These are the key findings of the new Salesforce 2015 State of Sales report … Read more