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London Cloud World Forum, June 26-27 2013

May 13, 2013 by Jimson Lee

The Cloud World Forum, the UK's largest and most comprehensive Cloud event, will examine the latest Cloud trends when it returns to Olympia, London on June 26-27. Click here to register for a free … [Read more...]

Filed Under: Cloud Computing, Jimson Lee, Press Releases

Do you Remember Dreamforce Bands and Speakers?

April 1, 2013 by Jimson Lee

I find I am a visual person, and it’s easier for me to remember where I met someone by the event surroundings.  I don’t have time to look that up in my CRM. For example, I remember being outside … [Read more...]

Filed Under: Conferences, Jimson Lee

CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications

March 7, 2013 by Jimson Lee

According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee, Research & Case Studies, Service Cloud

Salesforce Milan Innovation Tour Recap #SFMIT

January 23, 2013 by Jimson Lee

Last week, I attended the Salesforce Milan Innovation Tour at the Marriott in Milano. Before I get into details, I have to walk you through memory lane. Salesforce hosted their first Dreamforce 10 … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee, Mobile Computing, Technology Security

Top 5 Announcements for Dreamforce 2012 (What you need to know)

September 24, 2012 by Jimson Lee

As expected last week, Dreamforce took over the city of San Francisco bigger and possibly better than last year. When you consider their registration increasing at a rate of almost 100% per year, you … [Read more...]

Filed Under: Cloud Computing, Conferences, CRM, ERP, Jimson Lee

Salesforce Marketing Cloud, Front Office vs. Back Office

September 18, 2012 by Jimson Lee

Dreamforce officially starts today with the main Keynotes starting tomorrow and once again, it’s literally a showcase as Salesforce continues to build out its product line on their ecosystem (as well … [Read more...]

Filed Under: Cloud Computing, CRM, ERP, Jimson Lee, Marketing Cloud

Where is Real-Time Decisions in your Sales and Marketing Strategy?

June 21, 2012 by Jimson Lee

It’s 2012 and companies care about social media.  They use it to increasing their demand generation strategies using Facebook Fan Pages, Corporate Twitter accounts, beautiful Pinterest … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee, Research & Case Studies, Service Cloud, Technology Security

Oracle to Launch Platform as a Service (Paas) for Fusion Apps, Others

October 6, 2011 by Jimson Lee

During the entire Oracle-Salesforce duck and dive show with the cancelled keynote, it was obvious to me that this was not a spontaneous act.  It must have been orchestrated weeks before, because … [Read more...]

Filed Under: Cloud Computing, ERP, Jimson Lee, Reports, Technology Security

Defining your Service Cloud or Call Center

October 6, 2011 by Jimson Lee

In the last Dreamforce 2011 conference, a lot of emphasis was placed on the social profile within their Service cloud.  That is, having that user’s relevant Facebook and Twitter stream on the … [Read more...]

Filed Under: Cloud Computing, Customer Service, Help Desk Software, Jimson Lee, Service Cloud, Social Media

Radian6 & Competitors- People are Waking Up

September 20, 2011 by Jimson Lee

I am starting to see a trend for companies using Radian6 and other social enterprise monitoring products. Companies are responding to people's complaints or queries directly through social media. … [Read more...]

Filed Under: Cloud Computing, CRM, Customer Service, Help Desk Software, Jimson Lee Tagged With: Cloud Computing, CRM, helpdesk software, radian6

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